- Matters not mentioned above will refer to the program terms and conditions set by Visa and each merchant. The products and/or services in the Program are entirely the responsibility of the respective Program merchants, not of Bank Danamon. If there are problems and/or complaints regarding products and/or services, please contact the corresponding merchant directly.
- Other terms and conditions related to products and/or services, as long as those are not regulated differently in the General Terms and Conditions of this Program, are declared to remain valid and binding on the Cardholder.
- These Program General Terms and Conditions form an integral part of the "General Terms and Conditions for Bank Danamon Accounts and Banking Services" and "General Terms and Conditions for Bank Danamon Credit Card Membership".
- The Cardholder hereby agrees and acknowledges that Bank Danamon has the right to correct/amend/complete the General Terms and Conditions of this Program. For this purpose, Bank Danamon will notify Cardholders within a reasonable period of time or as stipulated in the applicable laws and regulations through its branch offices and/or through other communication media according to the latest data recorded at Bank Danamon.
- In case of changes to the benefits, risks, costs, general terms and conditions, the Cardholder has the right to submit a written objection to Bank Danamon within 30 (thirty) working days from its notification of the change through the Bank’s available communication media. The Cardholder agrees that Bank Danamon will assume his/her agreement to these changes in the event that he/she fails to submit objections within that period. If the Cardholder disagrees with these changes, he/she has the right to close the Account and/or Service by first settling all his/her outstanding obligations to Bank Danamon.
- The Cardholder agrees that Bank Danamon has the right to cancel his/her participation in this Program if he/she fails to comply with its General Terms and Conditions.
- All transactions do not have any indications of money laundering and/or other transactions that are prohibited under Indonesian laws and regulations.
- If there are reported indications of fraud, deceit and/or transaction irregularities, Bank Danamon has the right to cancel transactions or issuance of rewards to the Cardholder.
- Cardholders and/or cardholder representatives can submit verbal or written complaints regarding banking transactions/services through the nearest Bank Danamon branch office, Hello Danamon (1-500-090) or via email at hellodanamon@danamon.co.id.
- Procedures regarding complaint services can be accessed through the website link https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.
- The Program General Terms and Conditions follow the provisions of laws and regulations including those of the Financial Services Authority regulations.
- PT Bank Danamon Indonesia Tbk is registered and supervised by the Financial Services Authority.
REMINDER
Beware of scams. Cardholders should take the necessary precautions against fraud committed by unauthorized individuals acting on behalf of Bank Danamon who promise rewards in any form. All forms of fraud or other deceitful acts committed by other parties/third parties associated with, or on behalf of the Program, are beyond the authority of Bank Danamon.