1. Customer file complaint through :
2. Danamon staff will convey confirmation or complaint receipt to customer if all terms are complete
3. If the requirement documents are not yet complete, customer must complete the document(s) within maximum of 20 business days and can be extended up to 20 business days if customer’s outside of domicile document and/or other matter that is beyond customer control
4. The requirement documents that needed for settlement of complaints click here
1. Danamon staff will follow up customer oral complaints maximum of 5 business days, for written complaints maximum of 20 business days
2. The time period for complaint settlement can be extended maximum 2 x 20 business days by Danamon staff by informing customer about the extended time period for settlement and also the reason before the first and second period ended.
3. Customer can ask for information to Danamon staff regarding the complaint settlement process through the contact information that was delivered when complaint is received or listed on complaint receipt.
4. Danamon staff can ask for additional documents to customer when examination of complaint is being carried out, to settle the complaint.
1. Danamon staff will deliver to customer’s complaint based on examination result.
2. Based on examination result :
1) Customer can raise objections by attaching new documents that hasn’t been submitted before.
2) Can plea for facility to BI/OJK; or
3) Strive to resolve disputes both in or outside the court
Facility plea to BI and OJK
1. Facility plea for complaint settlement to BI only related with payment system services (e.g ATM card, credit card, fund transfer, check/Bilyet Giro, electronic money, valas transaction, and money)
2. Facility plea request to BI/OJK through :
• BI Contact Center at 1-500-131
• Email : email@example.com
• OJK contact at 1-500-655
• Email : firstname.lastname@example.org
• Complaint submission terms to BI/OJK:
Menara Bank Danamon Jl. HR Rasuna Said Blok C No. 10 Kelurahan Karet, Kecamatan Setiabudi Jakarta Selatan 12920, Indonesia
Cellular Phone: |
The following exchange rates are subject to change without notice. For the latest Currency Info Contact the nearest Danamon branch.
Kurs per 01 December 2023 15:17:30 WIB