Persyaratan Dokumen Pengaduan Nasabah

Download Formulir Pengaduan Nasabah

Download Formulir Sanggahan Kartu Debit Danamon

Download Formulir Sanggahan Kartu Kredit Danamon VISA Mastercard

Download Formulir Sanggahan Kartu Danamon American Express

Download Formulir Pengaduan SLIK (Sistem Layanan Informasi Keuangan)

Complaint/Request Type

Documents requirement

Complaint Form/Statement Letter

Police Letter

Copy KTP KITAS / PASSPORT

Copy of Credit card/ATM Card

Copy of Birth certificate/family card

Domicile Letter

Reference Letter from Company

1

Credit card dispute transaction

V

 

V

V

 

 

 

2

Banking dispute transaction

V

V

V

 

 

 

 

3

SLIK Complaint (Sistem Layanan Informasi Keuangan/Financial Information Service System)

V

 

V

 

 

 

 

4

Complaint indication of fraud for credit card application

V

 

V

 

V

V

V

5

CDM and ATM complaint

V

 

V

V

 

 

 

6

Complaint indication of Fraud for banking

V

V

V

V

 

 

 

7

Other complaint(s)

V

 

V