Persyaratan Dokumen Pengaduan Nasabah

Complaint/Request Type

Documents requirement

Complaint Form/Statement Letter

Police Letter

Copy KTP KITAS / PASSPORT

Copy of Credit card/ATM Card

Copy of Birth certificate/family card

Domicile Letter

Reference Letter from Company

1

Credit card dispute transaction

V

V

V

2

Banking dispute transaction

V

V

V

3

SLIK Complaint (Sistem Layanan Informasi Keuangan/Financial Information Service System)

V

V

4

Complaint indication of fraud for credit card application

V

V

V

V

V

5

CDM and ATM complaint

V

V

V

6

Complaint indication of Fraud for banking

V

V

V

V

7

Other complaint(s)

V

V