Padel Game Competition at D-Bank PRO

The program is valid from 15 August to 31 August 2025 (“Program Period”).

Participants who are eligible to join this Program are as follows:

1. Customers who already have an active Danamon Savings account and are registered users of the latest version of the D-Bank PRO app.
2. Participants who do not yet have a Danamon Savings account must open a Danamon Savings account first.
3. The program is valid for Danamon Bank employees.

hereinafter referred to as “Participants"

1. Participants are required to read and understand the characteristics, benefits, risks, costs and other provisions of the Program and agree to the General Terms and Conditions of this Program.
2. The Bank reserves the right to refuse or cancel the participation of Participants in this Program if the Participants do not comply with the General Terms and Conditions of the Program.
3. Participants are fully responsible for all risks of loss, claims, lawsuits, and/or demands arising from their participation and/or cancellation of participation in this Program.
4. The Program is a Padel Game competition available on the pre-login page of the D-Bank PRO application (“D-Bank PRO Padel Game”) with prizes as specified in the Terms and Conditions of this Program (“Program Prizes”).
5. To receive the Program Reward, Participants may participate in the D-Bank PRO Padel Game available on the pre-login page of the D-Bank PRO application with the Adu Padel logo.
6. There is no maximum limit on the number of times a Participant may participate in the
   D-Bank PRO Padel Game during the Program Period. There is no maximum limit on the number of times a Participant may participate in the D-Bank PRO Padel Game during the Program Period.
7. If a Participant who participates in the D-Bank PRO Padel Game deletes (uninstalls) the
   D-Bank PRO app from their device during the Program Period, any points earned previously cannot be used or claimed (cannot be carried over). If a Participant who participates in the D-Bank PRO Padel Game deletes (uninstalls) the D-Bank PRO app from their device during the Program Period, any points earned previously cannot be used or claimed (cannot be carried over).
8. If a Participant re-downloads the D-Bank PRO app and participates in the D-Bank PRO Padel Game, the Participant is deemed to have agreed to the deletion of the points and/or ranking in question.
9. The verification process for Program winners is the sole authority of the Bank
10. The Program does not apply to participants who do not have a Danamon Savings Account or do not open a Danamon Savings Account in accordance with applicable terms and conditions, and such participants will not receive points or Program prizes.
11. Participation in this Program is free of charge.
12. By participating in the D-Bank PRO Padel Game in accordance with the General Terms and Conditions of the Program, Participants are deemed to have read, understood and agreed to comply with the Program and to be bound by the General Terms and Conditions of this Program. The participation of Participants constitutes valid proof of their participation in the Program and their agreement to comply with the General Terms and Conditions of the Program.

1. Participants will receive Program Prizes if they have fulfilled the General Terms and Conditions of this Program.
2. Participants who are ranked up to 100 (one hundred) on the D-Bank PRO Padel Game Leaderboard will receive the following Program Prizes:

   Leaderboard Ranking	Program Prize	Total Winners (Quota)
   #1	1 gr of gold	1 Customer
   #2	0.5 gr of gold	1 Customer
   #3	0.25 gr of gold	1 Customer
   #4 - #20	IDR 250,000 cash reward	17 Customer
   #21 - #50	IDR 150,000 cash reward	30 Customer
   #51 - #100	IDR 100,000 cash reward	50 Customer

   Note: The D-Bank PRO Padel Game Leaderboard will appear once each participant has finished participating in the D-Bank PRO Padel Game.
3. For 1 (one) CIF (Customer Information File), Participants are only entitled to receive a maximum of 1 (one) Program Prize during the Program Period.
4. Participants who have become winners of the Program in accordance with the General Terms and Conditions of this Program (“Program Winners”) will receive information through the Bank's official channels, including in the form of an electronic letter to the email address registered with the Bank and/or WhatsApp to the mobile phone number registered with the Bank no later than 7 (seven) working days after the Program Period ends.
5. Program Prizes in the form of Gold will be sent to the address of the Program Winner recorded in the Bank's system no later than 30 (thirty) working days after the announcement date of the Program Winners.
6. Program Prizes in the form of Cash Rewards will be credited to the savings account of the Program Winner no later than 30 (thirty) working days after the announcement date of the Program Winners.
7. In the event that the Program Winner's account is inactive, blocked, or in any other condition that prevents the crediting of the Program Prize, the Participant hereby acknowledges that the awarding of the Program Prize cannot be made.

1. Participants may submit complaints regarding banking products/services either verbally or in writing through the nearest Bank Danamon branch office or Hello Danamon (1-500-090) or via email at hellodanamon@danamon.co.id.
   
2. The procedure for participant complaints can be accessed via the website https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Peserta.
   

1. The General Terms and Conditions of this Program are an integral part of the ‘General Terms and Conditions of Bank Danamon Accounts and Banking Services’ and ‘General Terms and Conditions of D-Bank PRO’, and other terms and conditions related to banking products and/or services. In the event of any discrepancy or conflict between these provisions and the General Terms and Conditions of this Program, the General Terms and Conditions of this Program shall prevail.
2. Participants hereby agree and acknowledge that the Bank reserves the right to amend/change/supplement the General Terms and Conditions of this Program from time to time. Any changes/additions/updates to the General Terms and Conditions of this Program will be notified through the communication media available at the Bank. In the event of changes to the benefits, risks, costs, terms and conditions based on the General Terms and Conditions of this Program and other changes, Participants are entitled to submit their objections in writing to the Bank within 30 (thirty) working days from the date of notification of such changes by the Bank through the Bank's communication media. The Participant agrees that the Participant is deemed to have accepted such changes if the Participant does not submit an objection within the aforementioned period. If the Participant does not agree to such changes, the Participant has the right to cancel their participation in the Program by first settling all obligations of the Participant to the Bank (if any). The Participant declares that there are no and will be no transactions that are suspected of money laundering and/or other transactions that are not permitted under the laws and regulations applicable in Indonesia.
3. Participants agree that the Bank has the right to cancel the Program Prize for this Program if the Customer does not comply with the General Terms and Conditions of the Program.
4. Participants declare that there are no and will be no transactions that indicate money laundering and/or other transactions that are not permitted under the laws and regulations applicable in Indonesia.
5. If any provision in the General Terms and Conditions of this Program is prohibited or cannot be enforced or becomes invalid or void by virtue of a government or court decision, this shall not affect the validity of the other provisions in the General Terms and Conditions of this Program, and the other provisions shall remain valid and binding and enforceable as stipulated in the General Terms and Conditions of this Program.
6. If any irregularities related to this Program are found or if any fraud is suspected, Participants are advised to immediately notify Hello Danamon.
7. If there are indications of fraud, cheating, abuse, transaction irregularities, unusual transactions, money laundering and/or actions that are not in accordance with applicable laws and regulations, the Bank reserves the right to cancel the transaction, terminate the use of the Bank's products/services, cancel participation in the Program, and/or cancel the benefits of the Program for the Participant concerned. Participants remain obliged to settle all obligations to the Bank.
8. The General Terms and Conditions of this Program have been adjusted to comply with the provisions of laws and regulations, including the provisions of the Financial Services Authority (OJK).
9. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority (OJK) and the Bank of Indonesia (BI) and is a participant in the Deposit Insurance Agency (LPS).