Danamon Privilege Medical Benefit Program

The Danamon  Privilege Health Benefit  period runs from May 1, 2025 to June 30, 2025 ("Program Period").

1. The Customer is required to read and understand the General Terms and Conditions of the Program.
   
2. Bank Danamon reserves the right to refuse or cancel the Customer's participation in the Program if the Customer does not meet the Program's General Terms and Conditions.
   
3. The Customer shall bear full responsibility for any risks, losses, demands, lawsuits, and/or claims arising from their participation in or cancellation from the Program.
   
4. The benefits provided under this Program are exclusively intended for Customers who meet the Customer Criteria. These benefits are non-transferable and may not be converted into cash under any circumstances.
   
5. To utilize the Program benefits, the Customer must submit a request to Bank Danamon through their designated Relationship Manager at the registered Bank Danamon branch office, for the issuance of a cover letter as outlined in Clause E.6 of these General Terms and Conditions.
   
6. Customers who have submitted a request and met all General Terms and Conditions of the Program will receive a Cover Letter from Bank Danamon, enabling them to submit a Medical Check-Up claim. This Cover Letter will be issued within a maximum of 7 (seven) Business Days from the date the request is submitted.
   
7. Customers who have received the Cover Letter can independently register  for the Medical Check-Up  Walk In service by contacting 1500181 (Siloam Call Center Service) or 1500830 (Prodia Call Center Service) or 0855100830 (Prodia Whatsapp Service) and following the instructions and directions from Siloam Hospital or Prodia Clinic.
   
8. The Cover Letter ssued by Bank Danamon will be valid for thirty (30) calendar days from the date of issuance (the maximum validity date will be clearly stated in the Letter). The Medical Check-Up must be scheduled and conducted within the validity period specified in the Cover Letter. Illustration:
   
1. The Cover Letter s valid from May 8, 2025, to June 7, 2025
   
2. The Medical Check-Up Walk-In or Home Service appointment scheduled with Siloam Hospital or Prodia Clinic must occur within this validity period (e.g., not on April 15, 2025).
   If the scheduled medical check-up falls outside the validity period, the Customer must resubmit a request for a new Cover Letter, in accordance with the provisions of Item F.11 of the General Terms and Conditions of the Program
   
9. When undergoing a Medical Check-Up at Siloam Hospital, Prodia Clinic, or through the Home Service Medical Check-Up service, the Customer is required to present a valid Cover Letter from Bank Danamon.
   
10. If the Cover Letter has expired and the Customer has not yet undergone the Medical Check-Up, the Customer may reapply through their Relationship Manager at the registered Bank Danamon branch office to request a new Cover Letter—provided that the Customer continues to meet all applicable General Terms and Conditions of the Program.
    
11. If, at the time of resubmission, the Customer no longer meets the Customer Criteria, Bank Danamon will not issue a new Cover Letter.
    
12. Customers who do not possess a valid Cover Letter from Bank Danamon are not eligible to claim benefits under the Program.
    
13. Any costs incurred outside the scope of the Medical Check-Up Package provided by Bank Danamon are the sole responsibility of the Customer.
    
14. The results of the Medical Check-Up are entirely the property of the Customer. Bank Danamon will not collect or store this information for any reason or purpose.
    
15. By submitting a request through their Relationship Manager and receiving a Cover Letter from Bank Danamon in accordance with the Program’s General Terms and Conditions, the Customer is deemed to have read, understood, and agreed to participate in the Program. The Customer also agrees to the provision of their personal data by Bank Danamon to Siloam Hospital or Prodia Clinic solely for the purpose of facilitating the Health Benefit. The submission and issuance of the Cover Letter constitutes valid proof of the Customer’s participation in the Danamon Privilege Health Benefit Program.
    

1. The verification of the Customer’s eligibility is solely at the discretion of Bank Danamon.
   
2. The products and/or services provided by Siloam Hospital and Prodia Clinic are not products of, nor the responsibility of, Bank Danamon. Therefore, any issues and/or complaints related to such products or services should be directed to the respective institution—Siloam Hospital or Prodia Clinic.
3. The Customer declares that there are no ongoing or planned transactions that indicate money laundering and/or any other activity prohibited under applicable laws and regulations in Indonesia.
   
4. If there are indications of fraud, transaction irregularities, unauthorized activities, money laundering, or any other actions that violate prevailing laws and regulations, Bank Danamon reserves the right to cancel the transaction, revoke the Customer’s participation in the Program, or withhold the provision of benefits. The Customer remains fully obligated to fulfill any outstanding liabilities to Bank Danamon, if any.
   
5. These Program Terms and Conditions form an integral part of the General Terms and Conditions for Bank Accounts and Services of PT Bank Danamon Indonesia Tbk, the General Terms and Conditions of Sharia Banking Accounts and Services, and the General Terms and Conditions of Danamon Privilege Services. In the event of any discrepancy or conflict between these documents, the Program Terms and Conditions shall prevail.
   
6. The Customer hereby acknowledges and agrees that Bank Danamon reserves the right to revise, amend, or supplement these Program Terms and Conditions from time to time. Any such changes will be communicated through Bank Danamon’s official communication channels. If the changes involve adjustments to benefits, risks, fees, or other relevant terms and conditions, the Customer has the right to submit a written objection within 30 (thirty) Business Days from the date of notification. If no objection is received within this period, the Customer is deemed to have accepted the changes. If the Customer objects, they may withdraw from the Program after fulfilling any outstanding obligations to Bank Danamon (if any).
   
7. The customer hereby understands that there is a risk to the investment product. Investment products are not Bank Danamon's deposit products and therefore are not guaranteed by Bank Danamon and are not covered by the Deposit Insurance Corporation's guarantee program. Investment products contain investment risks where the Customer may lose part or all of the value invested.
   
8. Insurance products (Bancassurance) are not deposit products at Bank Danamon so they are not guaranteed by Bank Danamon and are not covered by the Deposit Insurance Corporation guarantee program. 
   
9. Customers may submit complaints related to banking transactions or services either verbally or in writing through the nearest Bank Danamon branch office, by calling Hello Danamon at 1-500-090, or via email at hellodanamon@danamon.co.id.
   
10. The procedures for handling Customer complaints can be accessed on the following website: https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.
    
11. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority (OJK) and Bank Indonesia, and is a participating institution in the Deposit Insurance Corporation (LPS).
    
12. The General Terms and Conditions of this Program have been aligned with applicable laws and regulations, including those issued by the Financial Services Authority.