Danamon Privilege Medical Benefit Program

The General Terms and Conditions of the Danamon Privilege Medical Benefit Program (“Program General Terms and Conditions”) apply to Customers participating in the Danamon Privilege Medical Benefit Program (“Program”) organized by PT Bank Danamon Indonesia Tbk (“Bank Danamon”).

The Customer hereby agrees and binds himself/herself to all provisions in the following Program General Terms and Conditions.

The program covers the period 25 July 2022 to 31 December 2022 (“Program Period”). 

Customers who meet the following criteria are eligible to participate in the Program. 

  1. The customer has been registered in the Danamon Privilege Service. 
  2. Danamon Privilege customers who have a combined minimum total average balance worth Rp 5,000,000,000 (Five Billion Rupiah). The combined total average balance consists of the average balance of Savings, Current Accounts, Time Deposits, Investment Products and Unitlink Bancassurance Products.
  1. During the Program Period, Customers who have met the Customer Criteria are entitled to get 1 (one) Medical Check-Up Package (per year) at Siloam Hospital in collaboration with Bank Danamon. 
  2. Under this Program, Customers shall not be charged for the Medical Check-Up Package.
  3. The Customer’s Medical Check-Up Package follows this scheme:

    Minimum Total Combined Average Balance 

    (In Rupiah)

    Medical Check-Up Package

    Type of Check-up 

    5 Billion - ≤ 10 Billion

    Silver Package

    • Consultation RMO_MCU
    • Complete Urinalysis (CHEM and SED)
    • Creatinine
    • Urea
    • Uric Acid
    • Full Blood Count (CBC and DIFF and LED)
    • Alcaline Phosphatase
    • Bilirubin Total - Direct
    • Gamma GT (GGT)
    • SGOT - SGPT
    • Total Cholesterol
    • HDL - Cholesterol Direct
    • LDL - Cholesterol Direct
    • Trigliserida
    • Glucose Fasting
    • Thorax AP, PA
    • Complete Abdomen USG
    • ECG (Electrocardiogram) include reading

    ≥ 10 Billion

    Exclusive Package 

    All Examinations included in the Silver Package + the following Types of Check-ups:

    • MAMMAE USG – only for Female
    • PAP SMEAR – only for Female
    • AFP (Lever)
    • PSA (Prostat) – only for Male
    • CEA – only for Male
This program is valid only at the following Siloam Hospitals: 


Nama Rumah Sakit



Siloam Hospitals Semarang



Siloam Hospitals Banjarmasin



Siloam Hospitals Bali (Denpasar)



Siloam Hospitals Kebon Jeruk



MRCCC Siloam Hospitals Semanggi



Siloam Hospitals TB Simatupang



Siloam Hospitals Makassar



Siloam Hospitals Surabaya



Siloam Hospitals Lippo Village



RSU Siloam Lippo Village



Siloam Hospitals Manado



Siloam Hospitals Dhirga Surya Medan



Siloam Hospitals Sriwijaya Palembang


  1. The Customer must read and understand the General Program Terms and Conditions. 
  2. Bank Danamon has the authority to refuse or cancel the Customer's participation in this Program if he/she does not meet its General Terms and Conditions.
  3. This program, which is intended only for Customers who meet the Criteria, cannot be transferred nor exchanged for cash.
  4. To be able to participate in this Program, the Customer must submit a request through the Customer Relationship Manager at the nearest Bank Danamon branch office.
  5. A Customer, who submits a request to Bank Danamon and complies with the Program’s General Terms and Conditions, will receive a Medical Check-Up cover letter ("Introduction Letter") from Bank Danamon within a maximum of 7 (seven) working days upon submission of the request.
  6. Upon receiving the Cover Letter, Customers can carry out the Medical Check-Up registration process independently by calling 1500181 (Siloam Call Center Service). Follow instructions and directions from Siloam Hospital regarding the Medical Check-Up procedure.
  7. The Cover Letter, which was received by the Customer, will be valid for 30 (thirty) calendar days after being issued by Bank Danamon (the validity date will be indicated in the Cover Letter).
  8. When the Customer performs a Medical Check-Up at Siloam Hospital, he/she is required to show his/her Introduction Letter to the Siloam Hospital staff.
  9. In case the Cover Letter has passed beyond the maximum effective date wherein the Customer has not yet performed a Medical Check-Up, he/she may re-apply with the Customer Relationship Manager at the nearest Bank Danamon branch office. and comply with all Program General Terms and Conditions.
  10. If the Customer fails to meet the Program General Terms and Conditions during the time of re-submission, Bank Danamon will not re-issue a new Cover Letter to the Customer.
  11. Customers who do not have a Cover Letter issued by Bank Danamon cannot participate in the Program.
  12. Costs, which are incurred beyond the Medical Check-Up Package provided by Bank Danamon, shall be the full responsibility of the Customer.
  13. The Medical Check-Up results are wholly owned by the Customer. Bank Danamon will not collect such information for any reason or purpose.
  14. Upon the Customer’s submission to Bank Danamon through its Relationship Manager and the issuance of a Cover Letter by Bank Danamon in accordance with the Program’s General Terms and Conditions, the Participant is deemed to have read, understood and agreed to participate in the Program and shall be subject to its General Terms and Conditions. The submission and issuance of the Cover Letter by the Customer serves as valid proof of his/her participation in this Program.
  1. Bank Danamon exercises full authority over the customer criteria verification process.
  2. The Customer declares that transactions have no indications of money laundering and/or other transactions that are prohibited under Indonesia’s prevailing laws and regulations.
  3. If there are reported indications of fraud, deceit and/or irregularities in transactions, Bank Danamon reserves the right to cancel transactions, program participation, or issuance of rewards to the corresponding Customer.
  4. Other terms and conditions related to products and/or services, as long as they are not regulated differently in the Program General Terms and Conditions are declared to remain valid and binding on the Customer and shall become an integral part of the Program General Terms and Conditions.
  5. This Program’s General Terms and Conditions serve as an integral part of the “General Terms and Conditions for PT Bank Danamon Indonesia Tbk Accounts and Banking Services”.
  6. The Customer hereby agrees and acknowledges that Bank Danamon has the right to correct/amend/update the Program’s General Terms and Conditions. Any changes/additions/revisions on the Program’s General Terms and Conditions will be notified through the communication media available at Bank Danamon. In case of a change in the benefits, risks, costs, general terms and conditions, the Customer has the right to submit a written objection to Bank Danamon within 30 (thirty) working days from the notification of the change by Bank Danamon through Bank Danamon communication media. The Customer agrees that Bank Danamon will assume that the Customer has approved the change in the event that he/she does not file an objection within the period stated above. If the Customer disagrees with the change, he/she has the right to close the product and/or service by first settling all obligations owed to Bank Danamon (if any).
  7. Customers can submit complaints on banking products/services verbally or in writing through the nearest Bank Danamon branch office, Hello Danamon (1-500-090) or via email at hellodanamon@danamon.co.id
  8. Procedures regarding Customer Complaints service can be accessed through the website link https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah
  9. The General Terms and Conditions of this Program follow the provisions of the laws and regulations including those of the Financial Services Authority regulations.


Beware of scams. Please be careful and do not be deceived by unauthorized individuals acting on behalf of Bank Danamon who promise rewards in any form. All forms of fraud or other deceitful acts, which are committed by other parties or third parties associated with this Program, are beyond the authority of Bank Danamon.