Sutera Rasuna Developer – Vola Clusteer Mortgage Program

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These General Terms and Conditions ("General Terms and Conditions") govern the participation of customers ("Program Participants") in the program ("Program") organized by PT Bank Danamon Indonesia Tbk ("Bank") in collaboration with Sutera Rasuna Developer ("Partner").

By participating in the Program, Program Participants acknowledge and agree to be bound by all provisions set forth in these General Terms and Conditions:

The Program runs during purchase periode from May 28, 2025 to June 16, 2025 (“Program Period”).
Credit/Financing binding maximum up to July 31, 2025

The Program is open to customers who purchase property units in the Sutera Rasuna – Vola Cluster using a Danamon KPR (mortgage) facility during the Program Period.

  1. Promo Terms and Conditions – Sutera Rasuna Developer, Vola Cluster
    • Get a VIP Pass with the following benefits:
      - Special pricing starting from IDR 1 billion
      - Free credit-related fee (including provision, administration, life insurance, and Fire Insurance) up to a maximum of IDR 35 million during the program period
  1. Booking or purchase of units in Vola Cluster must be completed by June 16, 2025 at the latest.
  2. If the total credit-related fees exceed IDR 35 million, the difference must be paid by the program participant.
  3. If the total credit fee exceeds 1.5% of the credit ceiling, the Program Participant must pay the difference.
  4. Other costs related to the mortgage application process will follow applicable regulations.
  5. Program Participants are required to read and understand these General Terms and Conditions.
  6. The Bank reserves the right to reject or cancel a Program Participant’s enrollment in the Program if they do not meet the stated General Terms and Conditions.
  7. Program Participants bear full responsibility for any losses, claims, lawsuits, and/or demands arising from their participation in or cancellation from the Program.
  1. Program Participants may submit complaints regarding banking products or services either verbally or in writing through the nearest Bank branch, Hello Danamon (1-500-090), or via email at hellodanamon@danamon.co.id.
  2. The complaint handling procedure can be accessed at the https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.
  1. These General Terms and Conditions are an integral part of the General Terms and Conditions of PT Bank Danamon Indonesia Tbk's General Account and Banking Services.
  2. The products, services, and/or benefits provided by the Partner are solely the responsibility of the Partner and are not associated with the Bank. For any issues or complaints regarding these products, services, or benefits, please contact the relevant Partner directly.
  3. Program Participants agree and acknowledge that the Bank reserves the right to amend, modify, or supplement these General Terms and Conditions at any time. Any changes, additions, or updates will be communicated through the Bank’s available communication channels. If any modifications affect the benefits, risks, costs, terms, or conditions outlined in these General Terms and Conditions, Program Participants have the right to submit written objections to Bank Danamon within 30 (thirty) working days from the date of notification. If no objection is raised within this period, the Program Participant is deemed to have accepted the changes. If a Program Participant does not agree with the modifications, they may withdraw from the Program, provided they first fulfill all outstanding obligations to the Bank (if any).
  4. The Program Participant declares that they are not, and will not be, involved in any transactions indicative of money laundering or any other activities prohibited under Indonesia’s applicable laws and regulations.
  5. If there are indications of fraud, misuse, irregular transactions, abnormal transactions, money laundering, or any actions that violate laws and regulations, the Bank reserves the right to cancel transactions, terminate the use of Bank products/services, revoke Program participation, or withdraw any benefits received under the Program. Program Participants remain responsible for fulfilling any outstanding obligations to the Bank (if applicable).
  6. If any irregularities or suspected fraud related to this Program are discovered, Program Participants are encouraged to immediately report them to Hello Danamon.
  7. These General Terms and Conditions comply with applicable laws and regulations, including those set by the Financial Services Authority.
  8. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority and Bank Indonesia and is a participating member of the Deposit Insurance Corporation.

 

NOTICE
Program Participants should remain vigilant against fraud by individuals falsely claiming to represent the Bank and offering prizes in any form. The Bank is not responsible for any fraud or criminal activities conducted by third parties under the guise of this Program.

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