More Information About Danamon JCB Precious Credit Card Features

  1. The Reward will be distributed no later than 90 (ninety) calendar days from the end of the Transaction Period month. Below is an illustration of the Card approval and issuance period as well as the Transaction Period:

    Date of Card Approval (Account Open Date)

    Transaction Period (90 Calendar Days Since Card Approval)

    Reward Sending Period (A Maximum of 90 Calendar Days Since Transaction Period Ends)

    September 1st, 2025

    September 1st, 2025 –

    November 30th, 2025

    Maximum by February 28th, 2026

    September 30th, 2025

    September 30th, 2025 –

    December 29th, 2025

    Maximum by March 29th, 2026
  2. Reward will be sent via text message (SMS or WhatsApp) to the mobile phone number of the Program Participant registered in the Bank’s system. In the event of a discrepancy between the registered mobile phone number and Program Participant’s current mobile phone number that is not yet updated in the Bank’s system, Program Participant agrees and understands that they will not receive Reward.
  3. Reward will not be awarded if the Card is blocked or there are late payments.
  4. Reward is valid for one-time use only and can be used to partially or fully offset the cost of product purchases on Traveloka. The terms of redemption and usage of the Reward follow Traveloka’s applicable policies, with no minimum transaction required. If the Reward value is less than the transaction amount, the difference must be paid by the Participant using the Card. If the transaction amount is less than the Reward value, the remaining balance of the Reward will be forfeited and cannot be reused or refunded.
  5. Reward is non-transferable and cannot be exchanged for cash.
  6. Reward has an expiration date as stated in the text message (SMS or WhatsApp) sent to the Program Participant. If not used within the specified period, the Reward will expire and become invalid
  7. Reward is not a product or responsibility of the Bank and is entirely under the responsibility of Traveloka. For additional terms and conditions related to the use of the Reward not listed here, please refer to Traveloka’s terms and conditions available at https://traveloka.com/giftvoucher/help. For any complaints or issues regarding the Reward, please contact Traveloka directly.
  1. Cardholders may file complaints regarding banking transactions/services either verbally or in writing through the nearest Bank Danamon branch office or Hello Danamon (1-500-090) or via email at il at hellodanamon@danamon.co.id.
  2. The procedure for submitting complaints can be accessed on the website https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.
  1. The General Terms and Conditions of the Program form an integral and inseparable part of the General Terms and Conditions for Accounts and Banking Services of PT Bank Danamon Indonesia Tbk, the General Terms and Conditions of Danamon Credit Card Membership, and the General Terms and Conditions of Danamon American Express Credit Card and Charge Card Membership. These terms remain in effect unless otherwise stipulated in this General Terms and Conditions of the Program.
  2. Products, services, and/or benefits provided by Traveloka are solely the responsibility of Traveloka and are not products nor the responsibility of the Bank. For any issues or complaints related to such products, services, and/or benefits, please contact Traveloka directly.
  3. Program Participants hereby agree and acknowledge that the Bank reserves the right to revise, amend, or supplement the General Terms and Conditions of the Program from time to time. All changes or updates will be communicated through the Bank’s available communication channels. If such changes involve modifications to benefits, risks, fees, or other conditions, Program Participants have the right to submit written objections to Bank Danamon within thirty (30) business days from the notification date. If no objection is submitted within that timeframe, the Progream Participant is deemed to have agreed to the changes. If the Program Participant disagrees, they may cancel their Program enrollment after fulfilling any outstanding obligations to the Bank (if any).
  4. Program Participants state that there are no, and will be no, transactions that indicate money laundering or other activities prohibited under prevailing laws and regulations in Indonesia.
  5. If there are indications of fraud, misuse, irregular or suspicious transactions, money laundering, or violations of applicable laws, the Bank has the right to cancel transactions, terminate use of Bank products/services, revoke Program participation, and withdraw Program benefits from the affected Program Participant. The Program Participant must still fulfill any outstanding obligations to the Bank (if any).
  6. In case of any irregularities related to the Program or if fraud is suspected, the Program Participant is advised to immediately report such concerns to Hello Danamon.
  7. The General Terms and Conditions of this Program have been adjusted to comply with the provisions of laws and regulations, including the provisions of the Financial Services Authority (OJK).
  8. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority (OJK) and Bank Indonesia and is a participant in the LPS guarantee scheme.
  1. Prizes will be awarded within a maximum of 90 (ninety) calendar days from the end of the Transaction Period. The following is an illustration of the card approval and issuance period and the Transaction Period:

    Card Approval Date
    (Account Open Date)

    Transaction Period (90 calendar days from the date the card is approved)

    Prize Delivery Period (Maximum 90 calendar days after the Transaction Period ends)

    19 January 2025

    19 January 2025 – 19 April 2025

    Maximum by 18 July 2025

    1 February 2025

    1 February 2025 - 2 May 2025

    Maximum by 31 July 2025

    3 March 2025

    3 March 2025 – 1 June 2025

    Maximum by 30 August 2025

  2. The prize will be given via text message (SMS or WhatsApp) to the mobile phone number of the Cardholder registered in the Bank Danamon system. In the event of a discrepancy between the mobile phone number of the Cardholder registered in the Bank Danamon system and the latest mobile phone number of the Cardholder that is not registered in the Bank Danamon system, the Cardholder agrees and understands that the Customer will not receive the Prize.
  3. Prizes will not be awarded if the Card is blocked or there are late payments.
  4. Prizes are only valid for one use and can be used to pay for part or all of a purchase on Traveloka. The terms and conditions regarding the redemption and use of prizes are subject to the applicable terms and conditions of Traveloka, with no minimum transaction amount. If the value of the Reward is less than the transaction value, the difference must be paid by the Cardholder using the Card. If the transaction value is less than the value of the Reward, the remaining value of the Reward will be forfeited and cannot be used and/or refunded.
  5. Rewards cannot be transferred or exchanged for cash.
  6. The Gift has an expiry date as stated on the Gift sent via text message (SMS or WhatsApp), so if it is not used within that period, it will be lost/forfeited/expired.
  7. The Prize is not a product of and is not the responsibility of Bank Danamon, and is therefore entirely the responsibility of Traveloka. For other terms and conditions related to the use of the Prize that are not stated here, please refer to the terms and conditions of Traveloka, which can be accessed at https://traveloka.com/giftvoucher/help. If you have any complaints and/or problems related to the Prize, please contact Traveloka.
  1. Cardholders may file complaints regarding banking transactions/services either verbally or in writing through the nearest Bank Danamon branch office or Hello Danamon (1-500-090) or via email at il at hellodanamon@danamon.co.id.
  2. The procedure for submitting complaints can be accessed on the website https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.
  1. The services provided by Traveloka are not the responsibility of Bank Danamon and are therefore entirely the responsibility of Traveloka. If you have any complaints and/or problems regarding Traveloka's services, please contact Traveloka.
  2. Other terms and conditions related to banking products and/or services, to the extent not otherwise provided in the General Terms and Conditions of this Program, shall remain in full force and effect and shall be binding on the Cardholder and form an integral part of the General Terms and Conditions of this Program.
  3. The General Terms and Conditions of this Program are an integral part of the ‘General Terms and Conditions of Bank Danamon Accounts and Banking Services’ and the ‘General Terms and Conditions of Bank Danamon Credit Card Membership’. In the event of any discrepancy or conflict between these provisions and the General Terms and Conditions of the Program, the General Terms and Conditions of the Program shall prevail.
  4. Cardholders hereby agree and acknowledge that Bank Danamon reserves the right to amend/change/supplement the General Terms and Conditions of this Program. For such purposes, Bank Danamon shall notify the Cardholder within a reasonable period of time or as stipulated in the applicable laws and regulations through Bank Danamon branches and/or other means of communication in accordance with the latest data recorded by Bank Danamon.
  5. In the event of any changes to the benefits, risks, fees, terms, and conditions herein, the Cardholder has the right to submit a written objection to Bank Danamon within 30 (thirty) working days from the date of notification of such changes by Bank Danamon through Bank Danamon's communication media. The Cardholder agrees that Bank Danamon will consider the Cardholder to have agreed to the changes if the Cardholder does not submit an objection within the aforementioned period. If the Cardholder does not agree to the changes, the Cardholder has the right to close the product and/or service after first settling all outstanding obligations of the Cardholder to Bank Danamon.
  6. The Cardholder declares that there are no transactions that indicate money laundering and/or other transactions that are not permitted under the laws and regulations applicable in Indonesia.
  7. If there are indications of fraud, deception and/or transaction irregularities, unusual transactions, money laundering and/or actions that are not in accordance with the laws and regulations, Bank Danamon reserves the right to cancel the transaction, cancel participation in the Program, and/or cancel the issuance of Travel e-Vouchers to the Cardholder concerned. Cardholders remain obliged to settle all obligations to Bank Danamon.
  8. The General Terms and Conditions of this Program have been adjusted to comply with the provisions of laws and regulations, including the provisions of the Financial Services Authority (OJK).
  9. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority (OJK) and Bank Indonesia and is a participant in the LPS guarantee scheme.
  1. Other terms and conditions related to banking products and/or services, as long as those are not regulated differently in this Program General Terms and Conditions are declared to remain valid and binding on the part of the Cardholder and shall become an inseparable part of the Program General Terms and Conditions.
  2. The Program General Terms and Conditions form an inseparable part of the "Bank Danamon General Terms and Conditions for Card Membership". These provisions shall remain in effect to unless provided otherwise in the Program General Terms and Conditions.
  3. The Cardholder declares that current and future transactions have no indications of money laundering and/or transactions that are prohibited under laws and regulations enforced in Indonesia.
  4. If there are indications of fraud, deceit, irregularities, money laundering and/or other inappropriate transaction based on prevailing laws and regulations, then Bank Danamon has the authority to cancel transactions, Program participation, or issuance of rewards to the corresponding Cardholder. The Cardholder, however, remains responsible to settle all his/her obligations to Bank Danamon (if applicable).
  5. The Cardholder hereby agrees and acknowledges that Bank Danamon reserves the right to occasionally amend/update/complete the Program General Terms and Conditions. Any change/revision/update to the Program General Terms and Conditions will be notified through Bank Danamon’s available communication media. In case of changes in benefits, risks, costs, terms and conditions based on the Program General Terms and Conditions, the Cardholder has the right to submit his/her written objection to Bank Danamon within 30 (thirty) working days upon Bank Danamon’s notification of changes through its communication media. The Cardholder agrees that he/she is deemed to have agreed or approved to the changes if he/she fails submit any written objection within the time period. If the Cardholder disapproves of the changes, then he/she has the right to cancel his/her participation in the Program by first completing all his/her obligations to Bank Danamon (if any).
  6. Cardholders may file verbal or written complaints regarding banking transactions/services by visiting the nearest Bank Danamon branch office, calling Hello Danamon (1-500-090) or sending an e-mail via hellodanamon@danamon.co.id.
  7. Procedures regarding the cardholder complaint services can be accessed through the website link https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.
  8. PT Bank Danamon Indonesia Tbk, which is licensed and supervised by the Financial Services Authority, is a participant in the Indonesia Deposit Insurance Corporation.
  9. The Program General Terms and Conditions follow the provisions of laws and regulations including those of the Financial Services Authority


REMINDER

Beware of fraud. Always exercise caution and remain vigilant against fraud committed by unauthorized individuals acting on behalf of Bank Danamon who promise rewards. All forms of fraud, deceit and other criminal acts committed by other parties / third parties associated with or on behalf of this Program are beyond the authority of Bank Danamon.