PT Bank Danamon Indonesia Tbk received an award at the SWA Indonesia Best CX-EX Strategy 2024 event

Press Release / 21 November 2024

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PT Bank Danamon Indonesia Tbk (Danamon) received an award at the SWA Indonesia Best CX-EX Strategy 2024 event, represented by Mireille Makmur, Customer Experience Head Danamon (third from left), Humilo Felona Ronitua, Business Operational Risk & Control Head Danamon (fourth from left), Teguh Hadisusilo, Business Planning & Collaboration Head Danamon (center), dan Leandy Augustiander, Learning Lead Danamon (third from right).

This award was given based on Danamon's commitment to integrating customer experience and employee experience holistically. Through this approach, Danamon ensures that every aspect of service provided to customers is also in line with efforts to create a work environment that supports employees in providing optimal service through training, technology, and an inclusive work culture. Danamon's commitment to integrating these two things is proven through the Branch Office Transformation Program which is supported by improving the quality of service by Employees and resulting in closer relationships with Customers.

Of the 11 companies that successfully entered the judging round, Danamon ranked first with a total assessment score of 93.08% and an excellent predicate.

Danamon consistently shows its dedication to continue providing the best service to customers and through this achievement, Danamon is committed to continue innovating and contribute with the best banking services and according to the needs of its customers.

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