Through #JanganKasihCelah Campaign, Danamon Promotes the Importance of Data Protection as Online Fraud Soars

Press Release / 16 April 2025

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Jakarta, 16 April 2025 - In today's increasingly advanced digital era, online transactions have seamlessly integrated into the daily lives of Indonesians. However, alongside this convenience lies the growing threat of sophisticated and diverse online fraud schemes. Responding to this challenge, PT Bank Danamon Indonesia Tbk (Danamon) urges the public to #JanganKasihCelah by safeguarding personal data and diligently verifying every interaction or piece of information.

"Danamon, as a customer-centric organization, remains steadfast in its commitment to mitigating online fraud. We continuously strive to educate both our customers and the public to eliminate any possibilities of fraudulent activities. This aligns with our mission to safeguard customers from financial harm," stated Dadi Budiana, Risk Management Director at PT Bank Danamon Indonesia Tbk.

Data from the Internet Crime Complaint Center (IC3) highlights a concerning trend. In 2023, global losses due to online fraud reached $12.5 billion, marking a significant 22% increase compared to the previous year. This alarming figure serves as a wake-up call for all stakeholders to enhance their alertness and digital literacy. Knowing online fraud victims are still around, underscores the need for greater public awareness of technology-driven scams and their potential financial harm.

The operation method of fraudsters is becoming increasingly diverse and sophisticated. They frequently send fake application links or files disguised as communications from trusted organizations. Currently widespread cases include fake gift point SMS notifications, counterfeit banking websites, phishing emails, and fraudulent tax reporting applications. Even more concerning, these fraudsters often succeed in convincing victims to disclose sensitive information such as OTP codes, PINs, CVV codes, and mobile banking usernames and passwords. Once the victim clicks the link or downloads the application, the perpetrators can easily hack the banking app on the victim’s cell phone.

"Through the #JanganKasihCelah campaign, Danamon remains dedicated in raising awareness and vigilance against various modes of online fraud. #JanganKasihCelah underscores the importance of validating information before engaging with messages or content received across digital platforms. We strongly encourage the public to exercise caution, particularly with overly tempting prize offers that come with easy conditions but lack clear terms and conditions," emphasized Dadi.

Danamon also reminds the public to always keep personal data confidential. Sensitive information such as OTP codes, debit/credit card PINs, CVV/CVC codes, and mobile banking usernames and passwords must never be shared with anyone. Maintaining the security of this data is crucial to prevent unauthorized access and protect against financial fraud.

To ensure the security of transactions and communications, Danamon provides official channels accessible to customers. The Hello Danamon service is available at 1-500-090 for domestic calls and +62-21-23546100 for overseas inquiries, ready to address customer questions and complaints. Additionally, Danamon maintains verified accounts across various social media platforms, offering secure and reliable communication options for its customers, including:

• Facebook: Bank Danamon (verified account with a blue tick)
• X: @danamon (verified account with a yellow tick) and @hellodanamon
• Instagram: @mydanamon (verified account with a blue tick) and @lifeasdanamoners
• YouTube: Bank Danamon
• LinkedIn: PT Bank Danamon Indonesia Tbk (verified account with a grey tick)
• TikTok: @bankdanamon

"Danamon is committed to continuously providing education and support to our customers, empowering them to enhance their awareness and digital literacy to avoid the growing traps of online fraud. If customers encounter suspicious accounts or programs using Danamon’s name on social media, please immediately contact Hello Danamon. This action is crucial to prevent the spread of false information and protect more people from fraud activities," concluded Dadi.

Danamon also encourages the public to actively seek information related to data security and online transactions. With increased public awareness and vigilance, Danamon aims to build a safer and more trusted digital financial ecosystem. Through ongoing education and protection efforts, Danamon is optimistic that Indonesians will become smarter and more resilient in facing security challenges in the digital era. For more information on fraud methods and how to avoid them, visit Danamon’s official website at bdi.co.id/jangankasihcelah.

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