Jakarta, 4
April 2024 – In facing rapidly advancing digital era, PT Bank Danamon Indonesia Tbk
(Danamon) consistently advises its customers to exercise vigilance and refrain from creating opportunities for
cybercrime, specifically those using the e-SIM Swap method. Danamon emphasizes the significance of protecting
personal and financial information to prevent financial loss and unauthorized use of data.
As technology advances, various forms of cybercrime are also becoming more sophisticated and diverse. One of the
newest methods is social engineering fraud by injecting data from the customer’s physical SIM card into
their digital SIM card, known as e-SIM Swap.
The illicit activity known as e-SIM Swap is frequently executed via deceptive techniques. Phishing, the most
common type of social engineering fraud, exploits the victim's confidence using fake electronic mail, text
messages, telephone calls, or pop-up advertisements or subscriptions offering ridiculous discounts. Scammers
also utilize text messages, texts, or emails that pretend to be official correspondence from reputable
organizations to deceive victims to give up their data. Then, among other things, this confidential information
is used by fraudsters to hack into the victim's bank account.
In the case of e-SIM Swap, the fraudster exploits the victim's digital identity obtained using the phishing
technique. This enables them to conduct financial transactions and access other services that require the
victim's mobile phone number.
Bank Indonesia has identified e-SIM swaps as a fraudulent method that demands immediate attention. By
impersonating the victim, the perpetrator manipulates the replacement process of physical SIM card with an e-SIM
to gain unauthorized access to data and conduct financial transactions. This behavior results in the physical
SIM card becoming non-operational and potentional material loss and personal information leak.
As one Indonesia’s banking institutions, Danamon, confirms that e-SIM Swap offenses can result in
substantial financial losses, unauthorized disclosure of personal data, and denied access to banking and
communication services. Frequently, the victims remain unaware that they have been hacked, until they experience
financial loss or notice anomalies in their communication services.
Chief Digital Officer of PT Bank Danamon Indonesia Tbk, Andreas Kurniawan, stated that in order to combat
cybercrimes, Danamon continues to strive to educate its consumers, among others through the #JanganKasihCelah
campaign. This initiative is consistent with Bank Indonesia's ongoing endeavors to mitigate the proliferation of
frauds. "We invite customers to always be careful when sharing their personal data and recognize signs of
suspicious activity involving fraud and misuse of personal data, which can cause financial losses," according to
Andreas.
In addition, he urged customers to take prompt action if they notice any issue with their mobile phone SIM card
reception, including loss of connectivity or notifications of unknown transactions. Steps that can be taken
include blocking social media accounts, contacting their respective cellular operator, as well as the Hello
Danamon call center at 1-500-090 for further action.
Additionally, customers are also encouraged to not share their banking or personal information via unofficial or
unverified channels. Customers may access additional details about the #JanganKasihCelah campaign by visiting bdi.co.id/jangankasihcelah.
For all their banking-related concerns, customers can access Danamon’s official communication channels, namely:
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For media inquiry, please contact:
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Ni Luh Putu Utami Arsaningrum Corporate Communications Manager PT Bank Danamon Indonesia Tbk |
Cindyani Lasmana Corporate Communications Head PT Bank Danamon Indonesia Tbk |
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Menara Bank Danamon Jl. HR Rasuna Said Blok C No. 10 Kelurahan Karet, Kecamatan Setiabudi Jakarta Selatan 12920, Indonesia
Cellular Phone: Email: hellodanamon@danamon.co.id
The following exchange rates are subject to change without notice. For the latest Currency Info Contact the nearest Danamon branch.
Kurs per 02 July 2025 08:51:48 WIB
| Currency | Buy | Sell |
|---|---|---|
| USDIDR |
16,055
|
16,355
|
| SGDIDR |
12,595
|
12,858
|
| AUDIDR |
10,468
|
10,834
|
| EURIDR |
18,930
|
19,319
|
D-Point is a point reward program for all banking activities conducted by the customer. It is a loyalty program launched by Danamon to reward the customer’s loyalty.
