Danamon, Adira and MUFG Employee Special Mortgage Interest Rate Program

The Customer and/or their representative may submit complaints regarding dissatisfaction with the banking program, transaction, or service in writing via email at referral.center@danamon.co.id.

1. Other terms and conditions related to products and/or services, as long as they are not otherwise regulated in the General Terms and Conditions of this program, remain valid and binding on Bank Danamon customers and constitute an inseparable part of this agreement.
2. These General Terms and Conditions are an integral part of the "General Terms and Conditions of Bank Danamon Banking Accounts and Services."
3. The Customer agrees and acknowledges that Bank Danamon reserves the right to amend, modify, or supplement these General Terms and Conditions (hereinafter referred to as "Amendments"). Bank Danamon will notify the Customer of any such Amendments within a reasonable period or as required by applicable laws and regulations through branch offices and/or other communication channels, based on the latest customer data recorded with Bank Danamon.
4. In the event of changes to benefits, risks, costs, or terms and conditions of this program, the Customer has the right to submit an objection in writing to Bank Danamon within 30 (thirty) working days from the date of notification. If the Customer does not submit an objection within this period, they will be deemed to have accepted the Amendment. Should the Customer disagree with the Amendment, they have the right to close their account and/or services, provided that all outstanding obligations to Bank Danamon are fully settled.
5. These General Terms and Conditions comply with applicable laws and regulations, including the provisions set forth by the Financial Services Authority.