Special Hospitality Experience for Customers Visiting Branches

Customers eligible to participate in this Program must meet one of the following criteria:

1. Customers who hold an individual account with Danamon and conduct a transaction at a Danamon branch; or
2. Customers who hold an individual account with Danamon and are invited by the branch team.

1. Customers are required to read and understand these Program Terms and Conditions.
2. Bank Danamon reserves the right to reject or cancel a Customer's participation in the Program if the Customer does not comply with these Program Terms and Conditions.
3. Customers shall be fully responsible for any risks arising from their participation in the Program.
4. This Program is a token of appreciation for Customers' loyalty to Danamon, in the form of a complimentary massage service provided free of charge.
5. The Program is available to Customers who visit the branch to conduct transactions and to invited Customers selected by the branch team.
6. Massage services will be provided by professional therapists appointed by the designated service provider.
7. Invited Customers are entitled to a 30-minute massage session, while walk-in Customers are entitled to a 20-minute massage session.
8. The Program is valid only on the dates, times, and locations specified by Bank Danamon.
9. The complimentary massage benefit cannot be redeemed for cash, transferred, or exchanged for any other form of reward.
10. Participation in the Program is optional and subject to availability.
11. Bank Danamon reserves the right to amend the Program terms and conditions if necessary, subject to applicable laws and regulations.
12. Bank Danamon decisions regarding the implementation of this Program shall be final.

1. Customers are eligible to receive the complimentary massage benefit subject to the following criteria:
   1. Customers who hold an individual account with Danamon and conduct transactions at a Danamon branch; or
   2. Customers who hold an individual account with Danamon and are invited by the branch team.
2. Participation in this Program is free of charge.
3. The complimentary massage benefit may be redeemed on September 4, 2026, from 10:00 AM to 2:00 PM local time.
4. Customers acknowledge and agree that once the specified date and time period has ended, they shall no longer be eligible to receive the complimentary massage benefit.

1. Program Participants may submit complaints regarding banking products/services either verbally or in writing through the nearest Bank Danamon branch office, Hello Danamon (1-500-090), or via email at hellodanamon@danamon.co.id.
2. Procedures regarding Program Participant complaint services can be accessed through the website https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah

1. These General Terms and Conditions of the Program constitute an integral and inseparable part of Danamon Bank's General Terms and Conditions for Accounts and Banking Services. Such terms and conditions shall remain valid and binding, except where otherwise stipulated in these General Terms and Conditions of the Program.
2. The Customer hereby agrees and acknowledges that Bank Danamon reserves the right to amend, modify, and/or supplement these General Terms and Conditions of the Program from time to time. Any amendment, addition, or update to these General Terms and Conditions of the Program will be communicated through the communication channels available at Bank Danamon. In the event of any changes to the benefits, risks, fees, or terms and conditions under these General Terms and Conditions of the Program, the Customer has the right to submit a written objection to Bank Danamon within 30 (thirty) working days from the date such changes are communicated by Bank Danamon through its communication channels. The Customer agrees that they shall be deemed to have accepted such changes if no objection is submitted within the stipulated period. If the Customer does not agree with such changes, the Customer has the right to withdraw from the Program, provided that all obligations of the Customer to Bank Danamon (if any) have been duly settled in advance. The Customer further declares that there are no and will be no transactions suspected to involve money laundering and/or other prohibited transactions in violation of the prevailing laws and regulations of the Republic of Indonesia.
3. The Customer agrees that Bank Danamon reserves the right to revoke the provision of Cashback Rewards under this Program if the Customer fails to comply with the General Terms and Conditions of the Program.
4. In the event of any indication of fraud, misconduct, transaction irregularities, suspicious transactions, money laundering, and/or any actions in violation of applicable laws and regulations, Bank Danamon reserves the right to cancel the transaction, terminate participation in the Program, and/or revoke the Cashback Rewards granted to the respective Customer. The Customer shall remain fully liable for the settlement of all obligations to Bank Danamon
5. These General Terms and Conditions of the Program shall be governed by applicable laws and regulations, including regulations issued by the Financial Services Authority.
6. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority and Bank Indonesia and is a participant of the Deposit Insurance Corporation (LPS).

Customers are advised to remain vigilant against fraudulent activities carried out by unauthorized individuals purporting to represent Bank Danamon and offering any form of rewards. Any fraud or other criminal acts committed by third parties in connection with or under the pretense of this Program are beyond the control and responsibility of Bank Danamon.