Credit Card & Charge Danamon American Express Program: Explore Vietnam

The program is valid from 1 September 2026 until 28 February 2027 (“Program Period”).

1. This program is applicable to individual and corporate holders of Danamon American Express Credit and Charge Cards issued by Danamon ("Cardholder").
2. The Danamon American Express Credit and Charge Cards owned by the Cardholder must be active, with no outstanding payments and the card must not be blocked.
3. Applicable to additional cardholders.

1. Program participants must read and understand the General Terms and Conditions of the Program.
2. Danamon has the right to refuse or cancel the participation of Program participants in this Program if the Program participant does not meet the General Terms and Conditions of the Program.
3. Program participants are fully responsible for any risks of loss, claims, lawsuits, and/or claims related to their participation and/or cancellation of their participation in this Program.
4. The promotional program consists of various promotions in dining, retail, and entertainment categories in Vietnam.
5. The list of participating merchants can be seen at the following link:
   1. Dining category merchants, click here
   2. Retail category merchants, click here
   3. Entertainment category merchants, click here
6. Offers are non-transferable or redeemable for cash, or combinable with other offers, promotions, vouchers, or other privileges unless stated otherwise.
7. The offer is only valid if payment for the related products or services is made using a valid American Express Card held by an eligible Cardholder.
8. The prices listed may be subject to applicable service charges and government taxes (if any).
9. Expired or unused offers cannot be refunded, extended, or voided under certain conditions according to the participating merchant's terms, unless stated otherwise.
10. By undertaking any transaction that qualifies under these General Terms and Conditions of the Program, a Program Participant shall be deemed to have read, understood, accepted, and agreed to comply with and be bound by these General Terms and Conditions. Any such transaction undertaken by a Program Participant shall constitute valid and binding evidence of the Participant’s enrolment in, participation in, and acceptance of the Program, as well as the Participant’s agreement to be bound by these General Terms and Conditions.

1. The Cardholder can submit complaints regarding banking products/services either verbally or in writing through the nearest Danamon branch, Hello Danamon at 1-500-090, or The Platinum Card Service (021 3435 8889), or via email at hellodanamon@danamon.co.id.
2. The procedures for complaint services can be accessed through the website https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.

1. The participating merchant is fully responsible for all products, services, consultations, advice, and fulfillment of the Offer in accordance with these Terms & Conditions. American Express is not the provider of the products/services offered and makes no statements or guarantees regarding those products/services.
2. Other terms and conditions must refer to the terms and conditions set by American Express as the Organizer. In the event of a dispute regarding the Offer, the decision of American Express is final and binding on all parties involved.
3. The terms & conditions of participating merchants apply (for example, additional charges during holiday seasons or special days) – please check the details directly with the relevant merchant.
4. Other terms and conditions related to cards and/or products and/or services from Danamon, as long as not stipulated differently in the General Terms and Conditions of this Program, remain in effect and binding on Cardholders and form an inseparable unit with the General Terms and Conditions of the Program.
5. The Terms and Conditions of this Program are an inseparable part of the Terms and Conditions of the Danamon American Express Credit Card and Charge Cards Membership and the Terms and Conditions of the Membership Rewards Points. These terms and conditions remain in effect unless otherwise stipulated in the Terms and Conditions of this Program.
6. The Cardholder hereby agrees and acknowledges that Danamon has the right to amend/change/supplement the General Terms and Conditions of this Program from time to time. Any changes/additions/updates to the General Terms and Conditions of this Program will be communicated through the available communication media at Danamon. In the event of changes in benefits, risks, costs, terms, and conditions based on the General Terms and Conditions of this Program, the Cardholder has the right to submit a written objection to Danamon within 30 (thirty) business days from the date of notification of the change made by Danamon through its communication media. The Cardholder agrees that the Cardholder is deemed to have consented to the changes if the Cardholder does not submit an objection within that time frame. If the Cardholder does not agree to the changes, then the Cardholder has the right to withdraw from the Program.
7. The Cardholder declares that there are no and will be no transactions indicated as money laundering and/or any other transactions not permitted under the prevailing laws and regulations in Indonesia.
8. If there are reports of indications of fraud, deceit, and/or transaction deviations, Danamon has the right to cancel the transaction, cancel the participation in the Program, and/or grant rewards to the relevant Cardholder.
9. The General Terms and Conditions of this program have been adjusted in accordance with applicable laws and regulations, including the regulations of the Financial Services Authority.
10. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority and Bank Indonesia.

Participants in the Program must be cautious of fraud perpetrated by individuals who impersonate Danamon by promising rewards in any form. Any fraud or other criminal acts committed by third parties associated with or claim to be the Program are beyond Danamon’s authority.