D-Bank PRO Level-Up 2026 Program - Retention B

The Program will be conducted during the period of 10 August to 31 August 2026 (“Program Period”).

The customers eligible to participate in this Program are as follows:

1. Bank Danamon customers who have the D-Bank PRO 2.0 application during the Program Period.
2. Bank Danamon customers who have the D-Bank PRO application during the Program Period and maintain an active Danamon savings account and/or an active Danamon credit card.
3. The Program is not applicable to Bank Danamon employees.

Hereinafter referred to as the (“Customers”).

1. Before participating in the Program, the Customer is required to read, understand, and comprehend the characteristics, benefits, risks, fees, and other provisions of the Program and agree to these General Terms and Conditions of the Program.
2. Danamon Bank reserves the right to reject or cancel the Customer’s participation in this Program or not provide the Reward if the Customer does not meet the General Terms and Conditions of the Program.
3. The Customer shall be fully responsible for all risks of losses, demands, lawsuits, and/or claims in connection with the Customer’s participation and/or cancellation of participation in this Program.
4. The Customer may receive cashback in the amount of IDR 50,000 (fifty thousand Rupiah) (“Reward”) if the Customer conducts 3 (three) financial transactions through the D-Bank PRO application in accordance with the General Terms and Conditions of the Program during the Program Period.
5. The financial transactions referred to are any transactions conducted through D-Bank PRO that debit the Customer’s account balance and/or credit card limit, with a minimum transaction amount of IDR 50,000 (Fifty Thousand Rupiah), except transactions made through the fund transfer feature (Online Transfer, BI Fast, Overbooking).
6. The Reward will be granted to 2,000 (two thousand) Customers who have fulfilled all requirements during the Program Period (“Reward Quota”).
7. In the event that the Reward Quota has been exhausted before the end of the Program Period, the Customer will not receive the Reward.
8. This Program may be combined with other transaction programs in D-Bank PRO.
9. By conducting Transactions in accordance with the General Terms and Conditions of the Program, the Customer shall be deemed to have read, understood, and agreed to participate in the Program and to be bound by these General Terms and Conditions of the Program. Transactions conducted by the Customer shall constitute valid evidence of the Customer’s participation in the Program and the Customer’s agreement to be bound by the General Terms and Conditions of the Program.

1. The Reward will be credited to the Customer’s account or credit card limit used to conduct the Transactions no later than 30 (thirty) business days after the end of the Program Period.
2. In the event that the Customer’s account is inactive, blocked, or in any other condition that causes the Reward crediting process to be impossible, the Customer hereby acknowledges that the Reward cannot be granted.
3. No fee shall be charged for the Customer’s participation in this Program

1. Customers may submit complaints regarding banking products/services verbally or in writing through the nearest Danamon Bank branch office, Hello Danamon (1-500090), or by email at hellodanamon@danamon.co.id, which is available 24 hours a day.
2. Procedures regarding Customer Complaint services may be accessed through the website: www.danamon.co.id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.

1. Other terms and conditions related to banking products and/or services, insofar as they are not otherwise regulated in these General Terms and Conditions of the Program, shall remain valid and binding upon the Customer and shall form an inseparable part of the General Terms and Conditions of the Program.
2. These General Terms and Conditions of the Program constitute an inseparable part of the “General Terms and Conditions of Accounts and Banking Services of PT Bank Danamon Indonesia Tbk” and the “General Terms and Conditions of D-Bank PRO”.
3. The Customer hereby agrees and acknowledges that Bank Danamon has the right to revise/amend/supplement these General Terms and Conditions of the Program from time to time. Any revision/addition/update to these General Terms and Conditions of the Program will be notified through communication media available at Danamon Bank. If there are changes to the benefits, risks, fees, terms, and conditions under these General Terms and Conditions of the Program, the Customer has the right to submit a written objection to Bank Danamon within 30 (thirty) business days from the date such changes are notified by Bank Danamon through Bank Danamon’s communication media. The Customer agrees that the Customer shall be deemed to have accepted such changes if the Customer does not submit an objection within the specified period. If the Customer does not agree to such changes, the Customer has the right to cancel participation in the Program, provided that all obligations owed by the Customer to Bank Danamon (if any) have first been settled
4. The Customer declares that there are no transactions indicating money laundering and/or other transactions prohibited under the prevailing laws and regulations of Indonesia.
5. If there are indications of fraud, cheating and/or transaction irregularities, unusual transactions, money laundering, and/or actions that are not in accordance with prevailing laws and regulations, Bank Danamon reserves the right to cancel transactions, cancel participation in the Program, and/or cancel the granting of the Reward to the relevant Customer. The Customer shall remain obligated to fulfill all obligations owed to Bank Danamon.
6. These General Terms and Conditions of the Program have been adjusted to comply with applicable laws and regulations, including regulations issued by the Financial Services Authority (OJK).
7. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority (OJK) and Bank Indonesia (BI), and is a participant of the Deposit Insurance Corporation (LPS) guarantee scheme.

Customers must exercise caution against fraud committed by individuals claiming to represent Bank Danamon by promising rewards in any form. Any fraud or other criminal acts committed by other/third parties associated with or claiming to represent the Program are beyond the authority and responsibility of Bank Danamon.