Travel Benefit Danamon Privilege

01 March 2026 - 30 April 2026
Special Offer

Program Description

These General Terms and Conditions for the Danamon Privilege Travel Benefit Program (“General Terms and Conditions of the Program”) apply to Danamon Privilege Customers who participate in and enjoy the Travel Benefit – Danamon Privilege Program (“Program”), organized by PT Bank Danamon Indonesia Tbk (“Bank Danamon”).

By participating in the Program, the Customer agrees to be bound by the following terms and conditions:


Program Period

The Travel Benefit Danamon Privilege redemption period begins from 1 March 2026 to 30 April 2026 (“Program Period”)

Program Participant Criteria

The program is only available to customers who are registered in the Danamon Privilege Service with a minimum combined average balance (“AUM") of IDR 5,000,000,000 (five billion rupiah) per month for three consecutive months. The average combined balance consists of the average balance of Savings, Current Accounts, Deposits, Investment Products (including Bancassurance products with investment components), as relevant to the customer.

Benefits

  1. Customers who meet the Customer Criteria are entitled to receive the Travel Benefit Package provided by a third party in collaboration with Bank Danamon ("Third Party").
  2. The selection of the Third Party that will provide the Travel Benefit service to Customers is entirely at the discretion of Bank Danamon.
  3. Customers will not be charged for the Travel Benefit Package provided.
  4. The Travel Benefit Package that customers are entitled to receive follows the scheme below:
    Important Notes:
    • The calculation of Airport Transfer quota usage is as follows:
      • Airport Transfer to Japan will deduct 2 (two) Airport Transfer quotas.
      • Airport Transfer to Singapore will deduct 1 (one) Airport Transfer quota.
      • Airport Transfer to domestic destinations will deduct 1 (one) Airport Transfer quota.
    • The Travel Benefit Package can only be given to Customers who meet the General Terms and Conditions of this Program, which is 1 (one) package for 1 (one) year. If a customer uses the benefit in 2026 (during the Program Period), and Bank Danamon extends or renews the Program in 2027, any remaining package quota from 2026 will not be valid or usable during the extended period in 2027. Example: In 2026, the Customer receives the Special Package and requests 2x Singapore Airport Transfers in November, leaving the Customer with a remaining travel insurance quota for 2 (two) people in 2026. If unused by 31 December 2026, the remaining travel insurance quota will expire on 31 December 2026 and cannot be carried over to 2027.
    • The calculation of the usage of the Travel Benefit package quota is based on the date the customer submits the application to Bank Danamon and the issuance of the Letter of Introduction, where the customer's annual quota usage is calculated starting from the submission of the Travel Benefit package since January 2026.
      • Example 1: In March 2026, a Customer submits a request for Airport Transfer with a cover letter validity period of 25 March 25 2026 to 30 April 2026. The Customer's travel plan includes airport pick-up on 30 March 2026, and airport drop-off on 1 April 2026. This travel plan will be counted toward the Customer's quota for the year 2026.
      • Example 2: In March 2026, a Customer submits a request for Airport Transfer with a cover letter validity period of 1 March 2026 to 30 April 2026. If the Customer does not proceed with the Airport Transfer for any reason, the quota deduction for the year 2026 will still apply, as the cover letter has already been issued to the Customer.
    • The Travel Benefit package is determined based on the average total AUM for 3 consecutive months, as illustrated below:
    • Specifically for requests to use the Airport Transfer service, the maximum number of applications is:
      • Twice a month, where this limit applies to all types of Airport Transfer destinations combined.
        Example: In March 2026, a Customer submits a request for Airport Transfer. During the period of 1 to 31 March 2026, the Customer may submit a maximum of 2 (two) airport transfer requests for Japan, Singapore, or Domestic destinations.
      • 1 (one) vehicle in 1 (one) one-way trip from/or to the airport.
        Example: A customer with a large family plans to be picked up from Narita Airport to their hotel. The customer is not permitted to use 2 (two) Airport Transfer quotas in 1 trip from Narita Airport to the hotel, even if the customer still has available quotas.
    • Airport Transfer requires the drop-off/pick-up location to be in the same city as the airport. The restrictions for Airport Transfer are as follows:
      Number of People Maximum of 4 (four) people
      Number of Baggages Maximum 2 (two) cabin bags equivalent to 7 kg and 2 (two) checked bags equivalent to 23 kg
      Pick-up Waiting Time at the Airport A maximum of 45 (forty-five) minutes after the landing time based on the flight number for international flights.

      A maximum of 30 (thirty) minutes for domestic flights.
      Pick-up Waiting Time at Delivery/Pick-up Location (e.g. Hotel/Home) Maximum 15 (fifteen) minutes from the specified delivery/pick-up time.
      Name of Airport for Drop-off/Pick-up Singapore:
      Singapore Changi Airport

      Japan:
      Haneda Airport (Tokyo)
      Narita Airport (Tokyo)
      KIX Airport/Itami Airport (Osaka)
      New Chitose/Sapporo Airport (Hokaido)
      Other complete restrictions on the benefits of Airport Transfer refer to the terms and conditions of the Third Party cooperating with Danamon, subject to vehicle availability.
    • Specifically for Domestic Airport Transfers, there are restrictions on the zones and cities that can be requested by customers:
    • For Domestic Airport Transfers, the Travel Benefit package is not permitted for inter-city travel and does not cover toll charges incurred from the use of Airport Transfers.
    • The Japan Rail Pass is valid for a travel period of up to seven (7) calendar days for one (1) trip.
    • The Travel Insurance Package is valid for up to fifteen (15) calendar days per trip and is only applicable for international travel (not valid for domestic travel within Indonesia). Details of the Travel Insurance Package benefits can be viewed on the following page: https://travellin.co.id/Plan/Detail/Worldwide-Basic under the “Limit International” section. For the Optional Benefit Cover, only COVID-19 protection is included, and it is applicable to insured individuals up to the age of sixty-nine (69) years.
  5. In addition to the Travel Benefit Package described above, Customers with a minimum total combined average balance of IDR 20,000,000,000 (twenty billion rupiah) are entitled to an additional benefit in the form of a Spectacular Experience Package. This benefit is valid for one (1) redemption per eligible Customer who meets the General Terms and Conditions of the Program. Customers cannot reapply for this benefit once it has been claimed.

    The details of the Spectacular Experience Package are as follows:     Important Notes:
    • If the Customer has previously submitted a claim/reservation, the Spectacular Experience Package cannot be claimed/reserved again for a second time.
    • The Travel Agent reserves the right to cancel unilaterally in the event of force majeure. This may include, but is not limited to, extreme weather conditions, natural disasters, or other emergencies. In this case, the Customer may choose 1 (one) of the following 3 (three) options:
      1. Reschedule: Transferring flight schedules to another date.
      2. Quota Refund: Refunding flight quotas to customers, which can be used for future travel.
      3. Reroute: Changing flight routes according to existing conditions.
    • Arrangements for scheduling a Private Helicopter Tour to be confirmed with the Third Party.
    • Other complete limitations for the Complimentary Private Helicopter Tour benefit at Mount Fuji, Japan shall refer to the terms and conditions of the Third Party partnering with Danamon, subject to helicopter unit availability.

General Terms and Conditions of the Program

  1. The Customer is required to read and understand the General Terms and Conditions of the Program.
  2. The Customer must apply for the Program’s benefits at least fourteen (14) calendar days prior to their intended travel/departure date. The Travel Benefit Cover Letter issued by Bank Danamon will be valid for thirty (30) calendar days from the date of issuance, with the expiration date clearly stated in the Cover Letter.
  3. Bank Danamon reserves the right to refuse or cancel the Customer’s participation in the Program if the Customer does not meet the applicable General Terms and Conditions.
    4. The Customer shall be fully responsible for any risks of loss, claims, lawsuits, and/or demands in connection with the Customer's participation and/or cancellation of participation in the Program.
  4. The Customer shall be fully responsible for any risks of loss, claims, lawsuits, and/or demands in connection with the Customer's participation and/or cancellation of participation in the Program.
  5. Bank Danamon is not responsible for the availability of Travel Benefit services (Airport Transfer, Insurance, JR Pass, and Helicopter Tour). The availability of these services is fully subject to the terms and conditions of third parties cooperating with Bank Danamon, including unit limitations based on available capacity.
  6. The Travel Benefit package is a service provided by a travel agency arranged through a Third Party. The Customer agrees that Bank Danamon shall not be liable for any issues or losses the Customer may experience while using the travel benefit, such as those caused by natural disasters, adverse weather, or other force majeure events.
  7. This benefit is granted exclusively to Customers who meet the Customer Criteria, is non-transferable by the Customer to any other party, and is non-redeemable for cash under any circumstances.
  8. To obtain the benefits under this Program, the Customer is required to submit a request to Bank Danamon through their Relationship Manager at the Bank Danamon branch where the Customer is registered. If the Customer does not submit a request to Bank Danamon, the Customer shall not be entitled to the benefits of the Program.
  9. Customers who submit a request to Bank Danamon and have fulfilled the General Terms and Conditions of the Program will receive a cover letter for the Travel Benefit and/or Spectacular Experience claim submission ("Cover Letter") from Bank Danamon within a maximum of 7 (seven) working days from the date the request is submitted by the Customer.
  10. Customers who have received the Cover Letter may independently submit a claim/reservation to the Third Party a minimum of 5 (five) working days prior to the departure date for destinations in Singapore or domestic destinations, and 10 (ten) working days prior to the departure date for Japan, subject to availability, by contacting the Third Party as indicated in the Cover Letter.
  11. The claim/reservation submission process to the Third Party can be made on the following working days and hours:
  12. When submitting a claim for the Travel Benefit Package and/or Spectacular Experience Package to the Third Party, the Customer is required to present the Cover Letter they have received to the Third Party's officer.
  13. The Customer is required to follow the instructions and directions from the Third Party regarding the procedure for submitting a claim for the Travel Benefit Package and/or Spectacular Experience Package, including but not limited to requests for the Customer's data/information, flight tickets under the Customer's name to the destination country, passport, and other documents required by the Third Party to complete the booking process.
  14. The Cover Letter received by the Customer will be valid based on the month of submission, with a deadline until the end of the following month in accordance with the applicable terms (the maximum validity date will be stated in the Cover Letter). The travel plan must be carried out on the date specified in the Cover Letter. The illustration is as follows:
    Customer Travel Benefit Submission Date Cover Letter Issuance Date Valid Until
    A 16 March 2026 17 March 2026 30 April 2026
    B 27 March 2026 28 March 2026 30 April 2026
    C 02 April 2026 03 April 2026 31 May 2026

  15. Customers who do not have a Cover Letter from Bank Danamon are not eligible to claim the benefits under this Program.
  16. Any costs incurred beyond the Travel Benefit Package and/or Spectacular Experience Package provided by Bank Danamon shall be the sole responsibility of the Customer.
  17. By submitting a request to Bank Danamon through a Relationship Manager and upon the issuance of a Cover Letter by Bank Danamon in accordance with the General Terms and Conditions of the Program, the Customer is deemed to have read, understood, and agreed to participate in the Program and to be bound by the General Terms and Conditions of the Program, and consents to the disclosure of the Customer's personal data by Bank Danamon to Third Parties for the purpose of the Travel Benefit. The submission of the request and the issuance of the Cover Letter by the Customer shall constitute valid proof of the Customer's participation in this Danamon Privilege Travel Benefit.

Program Risk

Customers are not entitled to the benefits under the Program if they do not comply with the General Terms and Conditions of the Program.

Other Term and Conditions

  1. The verification of Customer eligibility and criteria is entirely under the authority of Bank Danamon.
  2. Third Party products and/or services are not products of Bank Danamon and are not the responsibility of Bank Danamon, and are therefore entirely the responsibility of the Third Party. If you encounter any problems and/or complaints regarding these products and/or services, please contact the Third Party.
  3. The Customer declares that there are no, and will not be, transactions that indicate money laundering, or any other transactions prohibited under the applicable laws and regulations in Indonesia.
  4. If there are any indications of fraud, irregularities, suspicious transactions, money laundering, or any actions deemed inconsistent with applicable laws and regulations, Bank Danamon reserves the right to: Cancel the relevant transaction(s), Terminate the Customer’s participation in the Program, Revoke any benefits previously granted under the Program. In such cases, the Customer remains fully responsible for settling any outstanding obligations to Bank Danamon, if applicable.
  5. These General Terms and Conditions form an integral part of the following: General Terms and Conditions of Accounts and Banking Services of PT Bank Danamon Indonesia Tbk, General Terms and Conditions of Sharia Banking Accounts and Services, and General Terms and Conditions of Danamon Privilege Services. In the event of any inconsistency or conflict between the above provisions and the General Terms and Conditions of the Program, the General Terms and Conditions of the Program shall prevail.
  6. The Customer acknowledges and agrees that Bank Danamon reserves the right to amend, revise, or supplement the Danamon Privilege Travel Benefit Program Terms and Conditions at any time. Any such changes will be communicated through Bank Danamon’s official communication channels. If there are any changes to the benefits, risks, costs, or other terms of the Program, the Customer may submit a written objection within thirty (30) calendar days from the date of notification. If no objection is submitted within this period, the Customer will be deemed to have accepted the changes. Should the Customer disagree, they may cancel their participation in the Program after settling any outstanding obligations with Bank Danamon.
  7. The Customer understands that investment products carry inherent risks and are not deposit products of Bank Danamon. Therefore, they are not guaranteed by Bank Danamon and are not covered under the Deposit Insurance Corporation (LPS) guarantee program. Customers may experience a partial or total loss of invested capital.
  8. Insurance products (Bancassurance) are also not deposit products of Bank Danamon, and are not guaranteed by Bank Danamon or the Deposit Insurance Corporation.
  9. If any provision in these General Terms and Conditions of the Program is prohibited, becomes unenforceable, invalid, or is declared null and void by virtue of a government or court ruling, such circumstance shall not affect the validity of the other provisions in these General Terms and Conditions of the Program. The remaining provisions shall remain in full force and effect and be binding and enforceable as stipulated in these General Terms and Conditions of the Program.
  10. If any irregularities regarding this Program are discovered or if fraud is suspected, it is recommended to promptly report it through Hello Danamon.
  11. The headings and terms used in these General Terms and Conditions of the Program are for convenience and reference purposes only, to facilitate understanding of the contents of these General Terms and Conditions of the Program.
  12. These General Terms and Conditions have been adjusted to comply with the provisions of laws and regulations, including the regulations of the Financial Services Authority (OJK).
  13. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority (OJK) and Bank Indonesia, and is a participant in the deposit guarantee program of the Indonesia Deposit Insurance Corporation (LPS).

Customer Complaints

  1. Customers may submit complaints regarding banking transactions/services verbally or in writing through the nearest Bank Danamon branch office, Hello Danamon (1-500-090), or via email at hellodanamon@danamon.co.id.
  2. The procedure for the Customer Complaint service can be accessed on the website: www.danamon.co.id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.

Notice

Customers are advised to be cautious of fraudulent activities conducted by individuals claiming to represent Bank Danamon, including offers of prizes or benefits in any form. Any fraudulent or criminal acts carried out by third parties using the name of the Danamon Privilege Travel Benefit Program are beyond the authority and responsibility of Bank Danamon.
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