Travel Benefit Danamon Privilege

01 November 2025 - 31 December 2025
Special Offer

Program Description

These General Terms and Conditions for the Danamon Privilege Travel Benefit Program (“General Terms and Conditions of the Program”) apply to Danamon Privilege Customers who participate in and enjoy the Travel Benefit – Danamon Privilege Program (“Program”), organized by PT Bank Danamon Indonesia Tbk (“Bank Danamon”).

By participating in the Program, the Customer agrees to be bound by the following terms and conditions:


Program Period

The period for granting Danamon Privilege Travel Benefits begins on 1 November 2025 and ends on 31 December 2025 ("Program Period").

Program Participant Criteria

The program is only available to customers who are registered in the Danamon Privilege Service with a minimum combined average balance (“AUM") of IDR 5,000,000,000 (five billion rupiah) per month for three consecutive months. The average combined balance consists of the average balance of Savings, Current Accounts, Deposits, Investment Products (including Bancassurance products with investment components), as relevant to the customer.

Benefits

  1. Customers who meet the Customer Criteria are entitled to receive the Travel Benefit Package provided by a third party in collaboration with Bank Danamon ("Third Party").
  2. The selection of the Third Party that will provide the Travel Benefit service to Customers is entirely at the discretion of Bank Danamon.
  3. Customers will not be charged for the Travel Benefit Package provided.
  4. The Travel Benefit Package that customers are entitled to receive follows the scheme below:
    Important Notes:
    • The calculation of Airport Transfer quota usage is as follows:
      • Airport Transfer to Japan will deduct 2 (two) Airport Transfer quotas.
      • Airport Transfer to Singapore will deduct 1 (one) Airport Transfer quota.
      • Airport Transfer to domestic destinations will deduct 1 (one) Airport Transfer quota.
    • The Travel Benefit Package can only be given to Customers who meet the General Terms and Conditions of this Program, which is 1 (one) package for 1 (one) year. If a customer uses the benefit in 2025 (during the Program Period), and Bank Danamon extends or renews the Program in 2026, any remaining package quota from 2025 will not be valid or usable during the extended period in 2026. Example: In 2025, the Customer receives the Special Package and requests 2x Singapore Airport Transfers in November, leaving the Customer with a remaining travel insurance quota for 2 (two) people in 2025. If unused by 31 December 2025, the remaining travel insurance quota will expire on 31 December 2025 and cannot be carried over to 2026.
    • The calculation of the usage of the Travel Benefit package quota is based on the date the customer submits the application to Bank Danamon and the issuance of the Letter of Introduction, where the customer's annual quota usage is calculated starting from the submission of the Travel Benefit package since January 2025.
      • Example 1: In December 2025, a customer submits an Airport Transfer request with a letter of introduction valid from 25 December 2025 to 25 January 2026 and the customer's travel plan is to be picked up at the airport on 30 December 2025 and dropped off at the airport on 1 January 2026. This travel plan will deduct the customer's quota for the year 2025.
      • Example 2: In November 2025, the customer submits a request for an Airport Transfer with a letter of introduction valid from 1 November 2025 to 1 December 2025. If the customer does not use the Airport Transfer for any reason, the quota reduction for 2025 will still be applied because the customer has been given a letter of introduction.
      • Example 3: Between January and June 2025, the customer has already applied for and received the Singapore Airport Transfer facility twice. If the customer is eligible for the Special package, the customer will no longer be able to apply for Airport Transfer during the Program Period. If the customer is eligible for the Remarkable package, the customer still has 2 (two) remaining Airport Transfer quotas to apply for during the Program Period.
    • The Travel Benefit package is determined based on the average total AUM for 3 consecutive months, as illustrated below:
    • Specifically for requests to use the Airport Transfer service, the maximum number of applications is:
      • Twice a month, where this limit applies to all types of Airport Transfer destinations combined.
        Example: In November 2025, a customer requests an Airport Transfer, then during the period 1-30 November 2025, the customer can request a maximum of 2 (two) Airport Transfers to Japan or Singapore or Domestic.
      • 1 (one) vehicle in 1 (one) one-way trip from/or to the airport.
        Example: A customer with a large family plans to be picked up from Narita Airport to their hotel. The customer is not permitted to use 2 (two) Airport Transfer quotas in 1 trip from Narita Airport to the hotel, even if the customer still has available quotas.
    • Airport Transfer requires the drop-off/pick-up location to be in the same city as the airport. The restrictions for Airport Transfer are as follows:
      Number of People Maximum of 4 (four) people
      Number of Baggages Maximum 2 (two) cabin bags equivalent to 7 kg and 2 (two) checked bags equivalent to 23 kg
      Pick-up Waiting Time at the Airport A maximum of 45 (forty-five) minutes after the landing time based on the flight number for international flights.

      A maximum of 30 (thirty) minutes for domestic flights.
      Pick-up Waiting Time at Delivery/Pick-up Location (e.g. Hotel/Home) Maximum 15 (fifteen) minutes from the specified delivery/pick-up time.
      Name of Airport for Drop-off/Pick-up Singapore:
      Singapore Changi Airport

      Japan:
      Haneda Airport (Tokyo)
      Narita Airport (Tokyo)
      KIX Airport/Itami Airport (Osaka)
      New Chitose/Sapporo Airport (Hokaido)
      Other complete restrictions on the benefits of Airport Transfer refer to the terms and conditions of the Third Party cooperating with Danamon, subject to vehicle availability.
    • Specifically for Domestic Airport Transfers, there are restrictions on the zones and cities that can be requested by customers:
    • For Domestic Airport Transfers, the Travel Benefit package is not permitted for inter-city travel and does not cover toll charges incurred from the use of Airport Transfers.
    • The Japan Rail Pass is valid for a travel period of up to seven (7) calendar days for one (1) trip.
    • The Travel Insurance Package is valid for up to fifteen (15) calendar days per trip and is only applicable for international travel (not valid for domestic travel within Indonesia). Details of the Travel Insurance Package benefits can be viewed on the following page: https://travellin.co.id/Plan/Detail/Worldwide-Basic under the “Limit International” section. For the Optional Benefit Cover, only COVID-19 protection is included, and it is applicable to insured individuals up to the age of sixty-nine (69) years.
  5. In addition to the Travel Benefit Package described above, Customers with a minimum total combined average balance of IDR 20,000,000,000 (twenty billion rupiah) are entitled to an additional benefit in the form of a Spectacular Experience Package. This benefit is valid for one (1) redemption per eligible Customer who meets the General Terms and Conditions of the Program. Customers cannot reapply for this benefit once it has been claimed.

    The details of the Spectacular Experience Package are as follows:     Important Notes:
    • If the Customer has previously submitted a claim/reservation, the Spectacular Experience Package cannot be claimed/reserved again for a second time.
    • The Travel Agent reserves the right to cancel unilaterally in the event of force majeure. This may include, but is not limited to, extreme weather conditions, natural disasters, or other emergencies. In this case, the Customer may choose 1 (one) of the following 3 (three) options:
      1. Reschedule: Transferring flight schedules to another date.
      2. Quota Refund: Refunding flight quotas to customers, which can be used for future travel.
      3. Reroute: Changing flight routes according to existing conditions.
    • Arrangements for scheduling a Private Helicopter Tour to be confirmed with the Third Party.

Program Terms and Conditions

  1. The Customer is required to read and understand the General Terms and Conditions of the Program.
  2. The Customer must apply for the Program’s benefits at least fourteen (14) calendar days prior to their intended travel/departure date. The Travel Benefit Cover Letter issued by Bank Danamon will be valid for thirty (30) calendar days from the date of issuance, with the expiration date clearly stated in the Cover Letter.
  3. Bank Danamon reserves the right to refuse or cancel the Customer’s participation in the Program if the Customer does not meet the applicable General Terms and Conditions.
  4. The Customer is solely responsible for all risks, losses, claims, lawsuits, and/or demands arising from their participation in or cancellation from the Program.
  5. The Travel Benefit package is a service provided by a travel agency appointed by a Third Party. The Customer agrees that Bank Danamon is not responsible for any obstacles or losses that may be experienced by the Customer in using the travel benefit, such as natural disasters, bad weather, or other force majeure circumstances.
  6. This benefit is exclusively intended for Customers who meet the eligibility criteria. It is non-transferable, non-exchangeable, and cannot be converted to cash under any circumstances.
  7. To access the benefits under this Program, the Customer must submit a request through their Customer Relationship Manager at the registered Bank Danamon branch. If the Customer does not submit a formal request, they will not be eligible to receive the benefits
  8. Customers who submit a request and meet the Program’s General Terms and Conditions will receive a Cover Letter from Bank Danamon within a maximum of seven (7) business days from the date of the request.
  9. Customers who have received the Letter of Introduction can submit a claim/reservation independently to the Third Party at least 5 (five) Business Days before the departure date for Singapore and domestic destinations and 10 (ten) Business Days before the departure date for Japan, if there is still availability, by contacting the Third Party as stated in the Letter of Introduction.
  10. The claim/reservation submission process to the Third Party can be done on the following working days and times:
  11. When the Customer submits a claim for the Travel Benefit Package and/or the Spectacular Experience Package with a Third Party, the Customer must present the Letter of Introduction received to the Third Party's representative.
  12. The Customer must follow the instructions and guidance from the Third Party regarding the procedures for submitting a claim for the Travel Benefit Package and/or Spectacular Experience Package, including but not limited to requests for Customer data/information, proof of airline tickets in the Customer's name to the destination country, passport, and other documents required by the Third Party to process the booking.
  13. The Cover Letter received by the Customer shall be valid for 3 (three) months from the month of issue by Bank Danamon (the maximum validity date shall be stated on the Cover Letter). The travel plan must be carried out on the date stated in the Cover Letter. An illustration is as follows:
    Customer Travel Benefit Application Date Published Cover Letter Date Valid Until
    A 16 November 2025 17 November 2025 31 January 2026
    B 27 November 2025 28 November 2025 31 January 2026
    C 02 December 2025 03 December 2025 28 February 2026

  14. Customers who do not have a Letter of Introduction from Bank Danamon cannot apply for the benefits of the Program.
  15. The costs incurred outside of the Travel Benefit Package and/or Spectacular Experience Package provided by Bank Danamon are the sole responsibility of the Customer.
  16. Upon submission of an application by the Customer to Bank Danamon through a Relationship Manager and the issuance of a Letter of Introduction by Bank Danamon in accordance with the General Terms and Conditions of the Program, the Customer is deemed to have read, understood and agreed to participate in the Program and to be bound by the General Terms and Conditions of the Program, and to have consented to the provision of the Customer's personal data by Bank Danamon to Third Parties for the purposes of Travel Benefits. The submission and issuance of the Letter of Introduction by the Customer constitutes valid proof of the Customer's participation in the Danamon Privilege Travel Benefit.

Other Term and Conditions

  1. The verification of Customer eligibility and criteria is entirely under the authority of Bank Danamon.
  2. Third Party products and/or services are not products of Bank Danamon and are not the responsibility of Bank Danamon, and are therefore entirely the responsibility of the Third Party. If you encounter any problems and/or complaints regarding these products and/or services, please contact the Third Party.
  3. The Customer declares that there are no, and will not be, transactions that indicate money laundering, or any other transactions prohibited under the applicable laws and regulations in Indonesia.
  4. If there are any indications of fraud, irregularities, suspicious transactions, money laundering, or any actions deemed inconsistent with applicable laws and regulations, Bank Danamon reserves the right to: Cancel the relevant transaction(s), Terminate the Customer’s participation in the Program, Revoke any benefits previously granted under the Program. In such cases, the Customer remains fully responsible for settling any outstanding obligations to Bank Danamon, if applicable.
  5. These General Terms and Conditions form an integral part of the following: General Terms and Conditions of Accounts and Banking Services of PT Bank Danamon Indonesia Tbk, General Terms and Conditions of Sharia Banking Accounts and Services, and General Terms and Conditions of Danamon Privilege Services. In the event of any inconsistency or conflict between the above provisions and the General Terms and Conditions of the Program, the General Terms and Conditions of the Program shall prevail.
  6. The Customer acknowledges and agrees that Bank Danamon reserves the right to amend, revise, or supplement the Danamon Privilege Travel Benefit Program Terms and Conditions at any time. Any such changes will be communicated through Bank Danamon’s official communication channels. If there are any changes to the benefits, risks, costs, or other terms of the Program, the Customer may submit a written objection within thirty (30) calendar days from the date of notification. If no objection is submitted within this period, the Customer will be deemed to have accepted the changes. Should the Customer disagree, they may cancel their participation in the Program after settling any outstanding obligations with Bank Danamon.
  7. The Customer understands that investment products carry inherent risks and are not deposit products of Bank Danamon. Therefore, they are not guaranteed by Bank Danamon and are not covered under the Deposit Insurance Corporation (LPS) guarantee program. Customers may experience a partial or total loss of invested capital.
  8. Insurance products (Bancassurance) are also not deposit products of Bank Danamon, and are not guaranteed by Bank Danamon or the Deposit Insurance Corporation.
  9. Customers may submit complaints related to banking transactions or services either verbally or in writing through: The nearest Bank Danamon branch office, Hello Danamon at 1-500-090, or Email: hellodanamon@danamon.co.id.
  10. Information on Customer Complaint Handling Procedures can be accessed via the following link: https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.
  11. If any provision of the General Terms and Conditions of this Program is prohibited or cannot be enforced or becomes invalid or void by a government or court ruling, this shall not affect the validity of the other provisions of the General Terms and Conditions of this Program, and the other provisions shall remain valid and binding and enforceable as specified in the General Terms and Conditions of this Program.
  12. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority (OJK) and Bank Indonesia, and is a registered participant in the Deposit Insurance Corporation (LPS) guarantee program.
  13. These General Terms and Conditions have been prepared in accordance with the applicable laws and regulations, including relevant provisions issued by the Financial Services Authority (OJK).

Notice

Customers are advised to be cautious of fraudulent activities conducted by individuals claiming to represent Bank Danamon, including offers of prizes or benefits in any form. Any fraudulent or criminal acts carried out by third parties using the name of the Danamon Privilege Travel Benefit Program are beyond the authority and responsibility of Bank Danamon.
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