1

What is Tap to Ride?

Tap to Ride is a payment method that allows customers to use their Danamon Mastercard® or Visa Credit Cards' contactless feature.

2

What's the difference between a contactless Credit Card and an electronic money card?

An electronic money card must be topped up with funds before it can be used. Meanwhile, a contactless credit card does not require a top-up, as travel fares are charged directly to the cardholder's available credit limit.

3

What cards can be used?

These following cards can be used:
All Danamon contactless credit cards with the Mastercard® or Visa logo.

4

How do I use my Danamon contactless credit card at the gate?

Simply tap your card on the Mastercard®/Visa reader at the MRT Jakarta gate when entering and exiting the station, and be sure to use the same card for both tap-in and tap-out.

5

Can it used at all MRT Jakarta stations?

Yes, all MRT Jakarta stations are now equipped with gates that support payments using Danamon contactless credit cards.

6

Does the card need to be held against the reader for a long time?

The card should be held against the reader until it responds, which is indicated by all four indicator lights turning on. Do not remove the card too quickly.

7

Can one card be used for multiple passengers?

No. One card can only be used for one passenger per trip.

8

Do I need to use the same card for tap-in and tap-out?

Yes. Customer must use the same card for both tap in and tap out so the system can calculate the fare correctly.

9

What should I do if my card cannot be read by the machine?

Make sure you are using the correct Danamon Mastercard® or Visa contactless credit card, tap the card properly on the reader, and wait for the gate to respond. If the card still cannot be read, please use another payment method.

10

What should I do if my card is declined?

Please use another card or payment method.
A card may be declined for several reasons, including insufficient account balance or available credit limit, contactless feature has not been activated, daily transaction limit has been reached, card has expired, card has been blocked, or there is a previous travel transaction that has not yet been completed or settled.