Danamon Wins Best Customer Service Reputation Award at the 8th The Iconomics IBFA 2026

Danamon Wins Best Customer Service Reputation Award at the 8^th The Iconomics IBFA 2026 2026

Jakarta, November 9, 2026 – PT Bank Danamon Indonesia Tbk (“Danamon”) received the Bank KBMI 3 – Best Customer Service Reputation award at the 8^th The Iconomics Indonesia Best Financial Awards (IBFA) 2026, held at the Ministry of Cooperatives building on Thursday, October 15, 2026. At the event, Mireille Makmur, Customer Experience Head of Danamon (second from right), and Haidir Sjah, Regional Transaction Service Head of Danamon (second from left), represented Danamon in receiving the awar. This achievement recognizes Danamon’s commitment to meeting customer needs through product and service innovation, stronger digital capabilities, and collaboration within the MUFG Group.

Eka Dinata, Branch Network Head of PT Bank Danamon Indonesia Tbk, said, “This award motivates our entire branch network to keep transforming, no longer just serving transactions but becoming a solutions provider for our customers. In line with Danamon’s aspiration to be a customer-centric financial group of choice, we continue to deliver holistic financial solutions for individuals and businesses, tailored to every stage of life and business growth.”

Best Customer Service Reputation Award Strengthens Danamon’s Focus on Customer Experience

The Bank KBMI 3 – Best Customer Service Reputation award received by PT Bank Danamon Indonesia Tbk (“Danamon”) at the 8^th The Iconomics Indonesia Best Financial Awards (IBFA) 2026 recognizes Danamon’s efforts to deliver services that put customer needs first.

“This award reflects our customers’ trust in Danamon, as well as the dedication of all our employees in delivering the best service. This is realized through a blend of the Omotenashi spirit, the Japanese philosophy of hospitality that emphasizes sincerity, attentiveness, and care in understanding customers’ needs, with Indonesia’s own distinctive warmth and hospitality. We always place customers at the center of every innovation. Going forward, we will continue to strengthen our service quality and deliver an increasingly relevant banking experience through innovation and collaboration within the group,” said Eka Dinata, Branch Network Head of PT Bank Danamon Indonesia Tbk.

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