Danamon Receives Awards at the 23rd Banking Customer Experience 2026, Demonstrating Consistent Service Quality

Danamon Receives Awards at the 23rd Banking Customer Experience 2026, Demonstrating Consistent Service Quality

PT Bank Danamon Indonesia Tbk (“Danamon”, IDX: BDMN) and the Sharia Business Unit of PT Bank Danamon Indonesia Tbk (“Danamon Syariah”) received multiple awards at the 23rd Banking Customer Experience 2026 event organized by Infobank on Friday, June 26, 2026, at the Bali Room, Hotel Indonesia Kempinski Jakarta. The awards were received by Yusno Kadino, Branch & People Management Head of Danamon (left), and Galih Agung Permadi, Product & Portfolio Management Unit Head of Danamon (right). These awards serve as recognition of performance, innovation, and contributions in strengthening service quality within the national financial services industry.

Mireille Makmur, Customer Experience Head at Danamon, stated “This achievement reflects Danamon’s consistency in delivering strong performance across all channels, both through direct and digital interactions. For us, a well-targeted and integrated customer experience is key to building long-term trust.”

Merci Santi Adriani, Syariah Funding Business Head Danamon added, “This recognition reinforces Danamon Syariah’s position in providing competitive and value-added financial solutions. Going forward, we will continue to develop adaptive services that meet customer needs while supporting the growth of the Islamic finance industry.”

Securing 12 Awards, Reinforcing Danamon’s Strong Performance

At the 23rd Banking Customer Experience 2026 event, Danamon received a total of 12 awards across the Conventional Commercial Bank and Sharia Business Unit categories, with the awards accepted by Yusno Kadino, Branch & People Management Head of Danamon (center), including:

Conventional Commercial Bank Category:

1. Crown – The Best Conventional Bank in Service Excellence for 25 Consecutive Years (2001-2025)
2. Platinum Walk-in Channel – The Best Conventional Bank in Excellence Walk-in Channel for 10 Consecutive Years (2016–2025)
3. Golden Digital Channel – The Best Conventional Bank in Excellence Digital Channel for 5 Consecutive Years (2021–2025)
4. The 2nd Best Conventional Bank in Service Excellence 2025
5. The Best Conventional Bank in Excellence Teller Service
6. The Best Conventional Bank in Excellence Convenient Branch Experience

Sharia Business Unit Category:

1. Platinum – The Best Sharia Business Unit in Service Excellence for 10 Consecutive Years (2016–2025)
2. The 2nd Best Sharia Business Unit in Service Excellence 2026 – Walk-in Channel and Digital Channel
3. The Best Sharia Business Unit in Excellence Teller
4. The Best Sharia Business Unit in Excellence Convenient Branch Experience
5. The 2nd Best Sharia Business Unit in Excellence Branch ATM
6. The 3rd Best Sharia Business Unit in Service Excellence 2026 - Walk-in Channel

This award strengthens Danamon’s position as a bank that continues to deliver a banking experience that is relevant, reliable, and aligned with the needs of customers across various segments.

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