Travel Benefit Danamon Privilege

The Program is available exclusively to Customers who are registered in the Danamon Privilege Service and maintain a minimum combined average total balance of IDR 5,000,000,000 (five billion rupiah).The combined average balance includes the average balance of Savings Accounts, Current Accounts, Time Deposits, Investment Products, and Unit-Linked Bancassurance Products relevant to the Customer.

1. Customers who meet the eligibility criteria are entitled to receive a Travel Benefit Package provided by Bank Danamon in collaboration with its appointed travel agent, PT Golden Rama Express (“Golden Rama”).
2. The Travel Benefit Package is provided free of charge to eligible Customers.
3. The Travel Benefit Package available to the Customer will be provided based on the following scheme:

   No.	Minimum Total Combined Average Balance	Travel Benefit Package
   1.	IDR 5 billion to <IDR 10 billion (Special Package)	1 (one) time Airport Transfer while in Japan. 2 (two) times Airport Transfer while in Singapore. Travel Insurance Package for 2 (two) people.
   2.	≥ DR10Billion (Remarkable Package)	2 (two) times Airport Transfer while in Japan Japan Rail Pass for 2 (two) people is used while in Japan. 8 (eight) times Airport Transfer while in Singapore Travel Insurance Package for 2 (two) people.

   Important Notes:
   • The Travel Benefit Package may only be granted to Customers who meet the General Terms and Conditions of this Program, with a limit of one (1) package per calendar year. If the Customer utilizes the benefit in 2025 (during the Program Period), and Bank Danamon later extends or renews the Program in 2026, any unused benefit quota from 2025 will be forfeited and cannot be carried over into the 2026 Program period.
     
     Example: In 2025, a Customer receives a Special Package and applies for 2x Airport Transfers in Singapore and 1x Airport Transfer in Japan in November. However, if the Customer fails to claim 1x Airport Transfer in Japan through Golden Rama, the remaining quota (1x Airport Transfer in Japan) will remain unused. If it is not claimed by December 31, 2025, it will be forfeited and cannot be used or transferred to 2026, even if the Program is extended.
   • For the purposes of benefit quota calculation, the deduction will be based on the Customer's submission date to Bank Danamon.
     
     Example: In December 2025, a Customer submits a request for an Airport Transfer with a Cover Letter valid from December 25, 2025 to January 25, 2026. The Customer’s itinerary includes pick-up on December 30, 2025 and drop-off on January 1, 2026. In this case, the usage will count against the Customer’s 2025 quota.
   • Specifically for the Remarkable Package, the quota for Airport Transfer usage is limited to a maximum of four (4) times within a single travel period — up to two (2) pick-up services to the airport and two (2) drop-off services from the airport. This will deduct a total of four (4) times from the Customer’s annual quota.
     
     The pick-up and drop-off locations must be within the same city as the departure or arrival airport.
     
     The following restrictions apply to each Airport Transfer:
     
     

     Number of People	Maximum 4 (four) people
     Number of Luggage	Maximum of 2 (two) cabin baggage equivalent to 7 kg and 2 (two) baggage suitcases equivalent to 23 kg
     Airport Pick-up Waiting Time	Maximum 60 (sixty) minutes after landing time based on flight number
     Pick-up Waiting Time at the Drop-Off/Pick-up Location (example: Hotel/Home)	Maximum 15 (fifteen) minutes from the specified drop-off/pick-up time
     Name: Airport Drop-off/Pick-Up	Singapore: Singapore Changi Airport   Japan: Haneda Airport (Tokyo) Narita Airport (Tokyo) KIX Airport/Itami Airport (Osaka) New Chitose/Sapporo Airport (Hokaido)

     If there are any further changes in the above restrictions, please refer to the terms and conditions of Golden Rama according to the availability of the car unit.
   • The Japan Rail Pass is valid for a travel period of up to seven (7) calendar days for one (1) trip.
   • The Travel Insurance Package is valid for up to fifteen (15) calendar days per trip and is only applicable for international travel (not valid for domestic travel within Indonesia). Details of the Travel Insurance Package benefits can be viewed on the following page: https://travellin.co.id/Plan/Detail/Worldwide-Basic, under the “Limit International” section.
     
     For the Optional Benefit Cover, only COVID-19 protection is included, and it is applicable to insured individuals up to the age of sixty-nine (69) years.
4. In addition to the Travel Benefit Package described above, Customers with a minimum total combined average balance of IDR 20,000,000,000 (twenty billion rupiah) are entitled to an additional benefit in the form of a Spectacular Experience Package. This benefit is valid for one (1) redemption per eligible Customer who meets the General Terms and Conditions of the Program. Customers cannot reapply for this benefit once it has been claimed.
   
   The details of the Spectacular Experience Package are as follows:

   Spectacular Experience	Complimentary Private Helicopter Tour at Mt. Fuji Japan Enjoy a breathtaking aerial view of Mount Fuji with a Private Helicopter Tour lasting approximately seventy (70) minutes. This experience allows the Customer to bring along family members or relatives, with a maximum capacity of three (3) passengers, including the Customer.

   Important Notes:
   • The Private Helicopter Tour is available in one (1) unit. The tour will be conducted by one (1) pilot and will cover scenic areas including Mount Fuji, Lake Ashinoko, Tokyo Tower, and Yokohama City.
   • The meeting point for the Private Helicopter Tour is at Tokyo Heliport (4-chōme-7-25 Shinkiba, Koto City, Tōkyō-to 136-0082).
   • The Private Helicopter Tour is operated by Akagi Helicopter, DHC Helicopter Division, Takumi Aviation Enterprises, and Japan Flight Service.
   • If a Customer has previously submitted a claim or reservation for the Spectacular Experience Package, they are not eligible to claim or rebook this benefit for a second time.
   • The appointed travel agent reserves the right to cancel the Private Helicopter Tour unilaterally in the event of force majeure circumstances. These may include, but are not limited to, extreme weather, natural disasters, or other emergencies. In such cases, the Customer may choose one (1) of the following three (3) options:
     
     - Reschedule – Move the flight schedule to a different date.
     - Refund Quota – Reclaim the flight quota, which may be used for a future trip.
     - Reroute – Adjust the flight route according to available conditions.
   • Scheduling arrangements for the Private Helicopter Tour can be coordinated through Golden Rama.

1. The Customer is required to read and understand the General Terms and Conditions of the Program.
2. The Customer must apply for the Program’s benefits at least fourteen (14) calendar days prior to their intended travel/departure date. The Travel Benefit Cover Letter issued by Bank Danamon will be valid for thirty (30) calendar days from the date of issuance, with the expiration date clearly stated in the Cover Letter.
3. Bank Danamon reserves the right to refuse or cancel the Customer’s participation in the Program if the Customer does not meet the applicable General Terms and Conditions.
4. The Customer is solely responsible for all risks, losses, claims, lawsuits, and/or demands arising from their participation in or cancellation from the Program.
5. The Travel Benefit Package is a service provided by a travel agency appointed by Bank Danamon, namely Golden Rama. The Customer acknowledges that Bank Danamon shall not be held liable for any issues or losses experienced by the Customer during the use of these travel benefits, including but not limited to force majeure events such as natural disasters or adverse weather conditions.
6. This benefit is exclusively intended for Customers who meet the eligibility criteria. It is non-transferable, non-exchangeable, and cannot be converted to cash under any circumstances.
7. To access the benefits under this Program, the Customer must submit a request through their Customer Relationship Manager at the registered Bank Danamon branch. If the Customer does not submit a formal request, they will not be eligible to receive the benefits.
8. Customers who submit a request and meet the Program’s General Terms and Conditions will receive a Cover Letter from Bank Danamon within a maximum of seven (7) business days from the date of the request.
9. Upon receiving the Cover Letter, Customers may submit a claim or reservation directly to Golden Rama at least:
   • Five (5) calendar days prior to departure for trips to Singapore, and
   • Ten (10) calendar days prior to departure for trips to Japan. This is subject to availability and must be arranged by contacting Golden Rama using the contact details provided in the Cover Letter.
10. Claims and reservations with Golden Rama may only be made during the following operational hours: Monday – Friday: 08:45 – 16:45 WIB Saturday: 08:45 – 14:00 WIB
11. When submitting a claim for the Travel Benefit Package or the Spectacular Experience Package, the Customer is required to present the Cover Letter to the Golden Rama representative.
12. The Customer must comply with all procedures and instructions provided by Golden Rama in relation to the claim process. This includes, but is not limited to, providing Customer data/information, proof of flight tickets (under the Customer’s name), passport, and any other supporting documents necessary for the booking process.
13. The Cover Letter is valid for thirty (30) calendar days from the date of issuance (the maximum validity period will be clearly stated in the letter). The Customer’s itinerary must fall within this period.
    Example:
    a. Cover Letter validity: January 1, 2025 – February 1, 2025
    b. The Customer’s travel must occur within this range (e.g., January 5 – February 1, 2025). If the itinerary falls outside of this validity period, the Customer must reapply for a new Cover Letter in accordance with Point 14 below.
14. If the Cover Letter has expired and the Customer has not yet submitted a claim, they may reapply through their Customer Relationship Manager at the registered Bank Danamon branch for a new Cover Letter —provided that the Customer still meets all applicable Program requirements.
15. If, at the time of resubmission, the Customer no longer meets the eligibility criteria, Bank Danamon reserves the right not to issue a new Cover Letter.
16. Customers without a valid Cover Letter from Bank Danamon are not eligible to apply for or claim Program benefits..
17. Any costs incurred outside of the Travel Benefit Package and/or Spectacular Experience Package provided by Bank Danamon shall be the sole responsibility of the Customer.
18. By submitting a request to Bank Danamon through the Relationship Manager and receiving a Cover Letter, the Customer is deemed to have read, understood, and agreed to participate in the Program. The Customer also agrees to the terms of personal data sharing between Bank Danamon and Golden Rama for the purpose of administering the Travel Benefit. The submission and issuance of the Cover Letter serve as valid proof of the Customer’s participation in the Danamon Privilege Travel Benefit Program.

1. The verification of Customer eligibility and criteria is entirely under the authority of Bank Danamon.
2. The products and/or services provided by Golden Rama are the sole responsibility of Golden Rama and are not products or services of Bank Danamon. For any issues and/or complaints related to such products and/or services, the Customer is advised to contact Golden Rama directly.
3. The Customer declares that there are no, and will not be, transactions that indicate money laundering, or any other transactions prohibited under the applicable laws and regulations in Indonesia.
4. If there are any indications of fraud, irregularities, suspicious transactions, money laundering, or any actions deemed inconsistent with applicable laws and regulations, Bank Danamon reserves the right to: Cancel the relevant transaction(s), Terminate the Customer’s participation in the Program, Revoke any benefits previously granted under the Program. In such cases, the Customer remains fully responsible for settling any outstanding obligations to Bank Danamon, if applicable.
5. These General Terms and Conditions form an integral part of the following: General Terms and Conditions of Accounts and Banking Services of PT Bank Danamon Indonesia Tbk, General Terms and Conditions of Sharia Banking Accounts and Services, and General Terms and Conditions of Danamon Privilege Services. In the event of any inconsistency or conflict between the above provisions and the General Terms and Conditions of the Program, the General Terms and Conditions of the Program shall prevail.
6. The Customer acknowledges and agrees that Bank Danamon reserves the right to amend, revise, or supplement the Danamon Privilege Travel Benefit Program Terms and Conditions at any time. Any such changes will be communicated through Bank Danamon’s official communication channels. If there are any changes to the benefits, risks, costs, or other terms of the Program, the Customer may submit a written objection within thirty (30) calendar days from the date of notification. If no objection is submitted within this period, the Customer will be deemed to have accepted the changes. Should the Customer disagree, they may cancel their participation in the Program after settling any outstanding obligations with Bank Danamon.
7. The Customer understands that investment products carry inherent risks and are not deposit products of Bank Danamon. Therefore, they are not guaranteed by Bank Danamon and are not covered under the Deposit Insurance Corporation (LPS) guarantee program. Customers may experience a partial or total loss of invested capital.
8. Insurance products (Bancassurance) are also not deposit products of Bank Danamon, and are not guaranteed by Bank Danamon or the Deposit Insurance Corporation.
9. Customers may submit complaints related to banking transactions or services either verbally or in writing through: The nearest Bank Danamon branch office, Hello Danamon at 1-500-090, or Email: hellodanamon@danamon.co.id.
10. Information on Customer Complaint Handling Procedures can be accessed via the following link: https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.
11. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority (OJK) and Bank Indonesia, and is a registered participant in the Deposit Insurance Corporation (LPS) guarantee program.
12. These General Terms and Conditions have been prepared in accordance with the applicable laws and regulations, including relevant provisions issued by the Financial Services Authority (OJK).