Gachapon Danamon Festival

The Program Period is 31 July 2026 (“Program Period”).

Customers eligible to participate in this Program are those who meet the following criteria:

1. Customers who hold a Danamon savings account and/or a Danamon credit card, together with an active savings account, throughout the Program Period;
2. Customers who have and are registered with the latest version of D-Bank PRO; and
3. The Program also applies to Danamon employees.

hereinafter referred to as (“Customers”).

1. Customers must read and understand the General Terms and Conditions of this Program. A Gachapon is a vending machine that dispenses a plastic capsule at random after the user inserts a coin and turns the handle. Inside the capsule is a voucher that can be exchanged for various Danamon merchandise (“Gachapon”).
2. Danamon reserves the right to refuse or cancel a Customer’s participation in this Programme if the Customer fails to comply with the General Terms and Conditions of this Program.
3. Customers are fully responsible for any risks of loss, demands, lawsuits and/or claims arising from their participation in and/or cancellation of their participation in this Program.
4. For this Program, Customers may take part in the Gachapon, which contains Danamon merchandise (“Prizes”).
5. To take part in this Program, Customers must collect 3 stamps by completing 3 (three) games at the Danamon booth at the Danamon Festival venue as follows:
   • Complete the ‘Beat The Time’ game, stopping the timer exactly at the time specified by the Game Master, namely 07:00
   • Complete the Danamon Syariah Challenge, answering 5 out of 10 questions on Sharia knowledge within 30 seconds
   • Complete the FUNancial Game, answering questions on financial literacy with a minimum score of 50 points
6. All participants in the game are entitled to a prize. The gachapon prizes are divided into two categories:
   • 3 full sets of stamps: eligible for the main prize.
   • Incomplete set of stamps: eligible for a consolation prize.
7. Participants who fail to complete the game will not be given another chance to replay.
8. If a participant is still unsuccessful after one attempt, the crew will mark an "X" in the stamp column. The participant may continue with other activities and redeem their Gachapon coins for consolation prizes.
9. Each CIF is entitled to receive a maximum of one prize during the Program Period.
10. After completing three games and collecting stamps, customers may play the Gachapon at the Danamon booth located at the Danamon Festival to receive one item of Danamon merchandise, subject to the following quotas during the Program Period:

    Merchandise	Quota	Grand Prize	Consolation Prize
    Helmet	50	50
    Folded Bag	250		250
    Tahilalats Bag (Yellow)	200		200
    Tahilalats Bag (Orange)	200		200
    Foldable Umbrella	200	200
    Tomica	50	50
    Vidio Voucher	200		200
    Cosmetics Package	20		20
    Tumbler	25		25
    SF Mini Fan	25		25
    Syariah Mini Fan	50		50
    Pouch	50		50

    (“Prize Quota”).

11. By carrying out transactions in accordance with the General Terms and Conditions of this Program, the Customer is deemed to have read, understood and agreed to participate in the Program and to be bound by the General Terms and Conditions of this Program. Any transactions carried out by the Customer shall constitute valid evidence of the Customer’s participation in the Program and the Customer’s agreement to be bound by the General Terms and Conditions of this Program.

1. Prizes will be awarded to Customers directly when they receive Bank Danamon merchandise based on the results of the Gachapon.
2. There is no charge for Customers to participate in this Program.
3. Customers understand and agree that if the Prize allocation is exhausted before the end of the Program Period, they will not receive a Prize.

1. Customers may submit complaints regarding banking products or services either verbally or in writing via their nearest Bank Danamon branch, by calling Hello Danamon on 1-500-090, or by emailing hellodanamon@danamon.co.id which is available 24 hours a day.
2. The procedures for the customer complaints service can be accessed via the website https://www.danamon.co.id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.

1. Any other terms and conditions relating to banking products, services and/or transactions, insofar as not otherwise provided for in the General Terms and Conditions of this Program, shall remain in force and binding on the Customer and shall form an integral and inseparable part thereof.
2. These General Terms and Conditions of this Program form an integral and inseparable part of the “General Terms and Conditions for Danamon Accounts and Banking Services” and the “General Terms and Conditions for D-Bank PRO”. Those terms and conditions shall remain in force unless otherwise provided for in the General Terms and Conditions of this Program.
3. The Customer hereby agrees and acknowledges that Danamon is entitled to amend, modify or supplement the General Terms and Conditions of this Program from time to time. Any amendments, additions or updates to the General Terms and Conditions of this Program will be notified via the communication channels available at Danamon. In the event of any changes to the benefits, risks, costs, terms and conditions set out in the General Terms and Conditions of this Program, the Customer is entitled to submit a written objection to Danamon within 30 (thirty) working days from the date on which Danamon notifies such changes via its communication channels. The Customer agrees that they shall be deemed to have accepted such changes if they do not raise an objection within the aforementioned period. Should the Customer not agree to such changes, they are entitled to cancel their participation in the Program, provided they have first settled all their obligations to Danamon (if any). The Customer declares that there are no, and will be no, transactions indicating money laundering offences and/or other transactions prohibited under the laws and regulations in force in Indonesia.
4. The Customer agrees that Danamon is entitled to cancel the provision of Cashback under this Program if the Customer fails to comply with the General Terms and Conditions of this Program.
5. The Customer declares that there are no, and will be no, transactions indicating money laundering offences and/or other transactions prohibited under the laws and regulations in force in Indonesia.
6. Should there be any indication of fraud, deception and/or transaction irregularities, unusual transactions, money laundering offences and/or actions that do not comply with applicable laws and regulations, Danamon reserves the right to cancel the transaction, cancel the Customer’s participation in the Program, or cancel the Cashback award to the Customer concerned. Customers remain obliged to settle all outstanding obligations to Danamon.
7. The General Terms and Conditions of this Program have been aligned with the provisions of applicable laws and regulations, including those of the Financial Services Authority (OJK).
8. PT Bank Danamon Indonesia Tbk is licensed and supervised by the Financial Services Authority (OJK) and Bank Indonesia (BI), and is a participant in the Indonesia Deposit Insurance Corporation (LPS).

Customers are advised to be wary of fraud perpetrated by individuals acting on behalf of Bank Danamon who promise prizes of any kind. Any fraud or other criminal acts committed by other parties or third parties in connection with, or on behalf of, the Program are beyond Danamon’s control.