D-Bank Registration

D-Bank
FAQ

D-Bank Registration, Danamon Digital Banking

Digital service from Danamon that provides complete ease for Customer to open account anytime and anywhere as according to the wish of Customer. Through account opening process that can be accessed on smartphone, Customer will be able to choose his/her own personal debit card verification and activation more freely.

Benefits of opening account through D-Bank Registration:

Attractive interest rate
Free cash withdrawal fee*
Free interbank online transfer fee*
Free balance inquiry fee*
Free monthly administration fee
Latest transaction features through D-Bank and Danamon Online Banking. Especially through D-Bank, Customer is able to complete account opening process anytime and anywhere without having to go to Danamon branch.

*Max. 10x per month through ATM BERSAMA, ALTO and PRIMA network with no minimum balance required

Interest Rate Information

Enjoy higher tiered interest as according to your balance placement.

< Rp500.000 = 0%
≥ Rp500.000 = 0.50%

Note:

Progressive tiered interest calculation method.
Interest may change from time to time as according to the regulations of Bank.

Fee Information

Account Fees & Details	D-Bank
Minimum Initial Deposit	Rp 0
Held Balance	Rp 0
Minimum Balance	Rp 0
Minimum Balance to Obtain Interest	Rp 500.000
Monthly Administration Fee	FREE
Account Closing Fee	FREE
Transactions at Branch	Limited to only account closing
ATM / D-Bank / Danamon Online Banking	Free: Cash withdrawal* Balance inquiry* Interbank Online transfer * *Max. 10x per month through ATM Bersama/ALTO/PRIMA network with no minimum balance required

All fees will be debited from Customer’s account during transaction or monthly depending on the method of each service/product.
Other transaction fees that are not included on the table above will follow the fee regulation as according to the terms and conditions applied.

Secure Activation and Transaction Tips

	Ensure to download and access D-Bank Registration application through official sites as assigned by Danamon.
	Use data that matches your exact registered data on Danamon system.
	Keep the confidentiality of your Password, OTP, PIN and m-PIN.
	Avoid using/creating password that is easily traced by others such as your birth date.
	Always use your own personal smartphone and email to do any transactions.

Click here to see the details information

D-Bank Registration FAQ

General

1. Q: What is D-Bank Registration?

A: D-Bank Registration is an application owned by PT Bank Danamon Indonesia Tbk ("Danamon") and developed especially for new customers to easily open a Danamon account online via their smartphone. New customers may access D-Bank Registration by simply using an email address and mobile number.

2. Q: Which Savings Product can be opened through D-Bank Registration?

A: D-Save is a product that can be opened through D-Bank Registration - it has various benefits including no admin fee, no transaction fee, and a competitive interest rate. To learn more about the many benefits of D-Save, click here.

3. Q: What is needed to open an account through D-Bank registration?

A: The customer needs to provide an e-KTP only, then fill in data and information as required on the application. Afterwards, a verification process will be done through video call or by visiting the nearest Danamon branch.

4. Q: How can a customer access the D-Bank Registration app?

A: The D-Bank Registration application can be accessed on any Android device (min. OS 4.4) and iOS device (min. iOS 10.0), and downloaded on Play Store (for Android users) or AppStore (for iOS users).

5. Q: Can the D-Bank Registration application be used abroad?

A: Customers can access the D-Bank Registration application abroad as long as the his/her smartphone has internet access.

6. Q: Is there a certain time limit in accessing D-Bank Registration?

A: D-Bank Registration is accessible 24/7, while verification through video call be done on Mondays to Saturdays (except on holidays) starting from 08:00AM (WIB) to 10:00PM (WIB).

7. Q: How can a customer know their Danamon account number after the account has been created?

A: Danamon will send a confirmation email to the registered email address of the customer, and will contain the customer?s account number.

Fitur and Transaction

8. Q: Will the customer be entitled to a Danamon Debit Card?

A: Yes. The customer can claim their Danamon Debit Card at the nearest Danamon branch, or the Danamon Debit Card can be delivered to the registered home or office address of the customer.

9. Q: How long does it take to deliver the Danamon Debit Card?

A: The delivery of the Danamon Debit Card takes a maximum of 14 working days.

10. Q: What if the customer fails to receive the Danamon Debit Card at their registered address?

A: The customer can request to collect their Danamon Debit card at the nearest Danamon Branch. If the customer receives their Danamon Debit Card after 14 working days from the date of request to deliver to their registered address, the customer will not be charged. In addition to the conditions above, the customer will be charged IDR 25,000,- for Danamon Debit Card fee and IDR 6,000,- for stamp duty.

11. Q: Is there any cost in using the D-Bank Registration application?

A: The only cost incurred is for the internet data used by the customer to access the D-Bank Registration application. The cost of internet data depends on the data provider used by the customer. For more information on transaction costs, click here.

12. Q: Can the customer do transactions after acquiring their Danamon account number?

A: After acquiring Danamon account number, the customer may directly do transactions using any Danamon E-channel services, such as mobile banking through D-Bank as well as Danamon Online Banking through https://www.danamonline.com

13. Q: What kind of transactions can be done through Danamon E-channel services?

A: Daily banking transactions include transfer between accounts and banks, purchase, payment, account opening, deposits, and many more. For more information on what transactions can be done through D-Bank service, click here. For more information on what transactions can be done through Danamon Online Banking service, click here.

14. Q: How can customers view their transaction history?

A: The customer will receive a monthly e-statement containing their transaction history over the past month. Apart from that, transaction history can also be tracked through the Danamon E-channel services - Danamon Online Banking and D-Bank.

15. Q: How to top-up account balance through D-Bank Registration app?

A : A customer can top-up their balance by transferring funds from their Danamon account (or other bank accounts) to the account opened through the D-Bank Registration application.

16. Q: How to withdraw cash from an account opened through the D-Bank Registration application?

A : A customer can withdraw cash through any Danamon ATM or other bank ATM's by using their Danamon Debit Card that has been given to the customer after they have successfully opened an account through the D-Bank Registration application. Apart from that, the customer can also use the D-Cash feature in D-Bank to withdraw cash from any Danamon ATM without having to use their Danamon Debit Card.

17. Q: How to activate the Danamon Debit Card after opening an account through the D-Bank Registration application?

A : The activation of the Danamon Debit Card can be done by a Danamon officer at any Danamon branch (for those customers who choose to claim their Danamon Debit Card at the Danamon branch). For those who opt to have their Danamon Debit Card delivered to their registered address, activation can be done through the D-Bank Registration application by filling in all required data, including a One Time Password (OTP) that is sent to registered mobile number.

18. Q: How to create a PIN for the Danamon Debit Card that has been delivered to the customer?

A: The creation of a Danamon Debit Card PIN can be made at the time of activation in the D-Bank Registration application. The PIN will automatically become the TPIN (Telephone PIN) of the customer.

Security Information

19. Q: What forms of security are applied to the D-Bank Registration application?

A: D-Bank uses a 2 (two) step authentication protocol: a password and One Time Password (OTP). Both must be filled in during the registration process.

20. Q: What must the customer do to ensure his/her account opening process through the D-Bank Registration application is secure?

A: The customer must keep their password, OTP, and personal data confidential, ensure to install the D-Bank app from a trusted source (Play Store and AppStore), use a secure internet network connection, and properly exit the D-Bank Registration application after finish using it.

Others

21. Q: If the customer has not completed their account registration process through the D-Bank Registration application, can they complete at a separate time?

A: If the registration process has not been completed, the customer can easily log back in to the D-Bank Registration application to continue the process from the last step they last accessed.

22. Q: Can the customer log in to the D-Bank Registration application from a mobile phone other than the one used to register?

A: Log in can be done on different mobile devices as long as the same registered email address and password are entered.

23. Q: If the customer logs in using a different mobile number than the one used when registering, will the mobile phone registered on the D-Bank Registration application be automatically updated?

A: The mobile number registered on D-Bank Registration app will not be changed, even if the customer logs in to the application using a different mobile number.