Jakarta, 18 July 2025 – PT Bank Danamon Indonesia Tbk (“Danamon”, BEI: BDMN), together with the Sharia Business Unit of PT Bank Danamon Indonesia Tbk (“Danamon Syariah”), has been recognized as one of the top banks in delivering excellent service to customers at the 22nd Infobank Banking Service Excellence Awards (“BSEA”) 2025, presented by Infobank Magazine and Marketing Research Indonesia (“MRI”).
Natasha Damayanti, Channel Experience Management Head at Danamon, stated, “The awards received by Danamon at the Infobank BSEA 2025 are a recognition of our commitment to continuously improve service quality and customer experience, ensuring satisfaction in every interaction with Danamon. We thank all our customers for their trust, and all Danamon employees who contributed to this achievement. Moving forward, as One Financial Group, Danamon will continue to provide holistic and tailored financial solutions to meet customer needs, while continuously innovating to maintain their trust and loyalty.”
Refita Rulli Arief, Syariah Strategic & Financing Business Head at Danamon, added, “We thank Infobank Magazine and MRI for the awards given to Danamon Syariah at the Infobank BSEA 2025 and also our employees and customers for their trust. This recognition motivates us to continue innovating and delivering holistic Sharia-based financial solutions to our customers.”
The Infobank BSEA 2025 honors banks that excel in delivering top-tier services to their customers. Winners are determined through assessments that evaluate not only the consistency of personnel but also the processes and integration across services, creating a positive customer experience. This evaluation method was applied to over 20 banks in Indonesia, with data collected over a specific period. In addition to mystery shopping, the assessment also included in-depth research on customer experience benchmarking in banking services. This approach aims to measure operational efficiency and service quality comprehensively through direct observation by individuals acting as customers.
At the event, Danamon received a total of 11 awards across the Conventional Commercial Bank and Sharia Business Unit categories, including:
Conventional Commercial Bank Category:
Sharia Business Unit Category:
These awards and recognitions continue to inspire Danamon to be a trusted financial partner focused on customer needs. Amid Danamon’s transformation as One Financial Group, the bank remains committed to leveraging its global and nationwide networks to provide comprehensive financial solutions that support customers in growing together with Danamon.
Refita Rulli Arief, Syariah Strategic & Financing Business Head (center), representing Danamon Syariah in receiving the award at the 22nd Infobank Banking Service Excellence Awards (BSEA) 2025, organized by Infobank Magazine and Marketing Research Indonesia (MRI), on Tuesday (24/06). Danamon Syariah received six awards, including the Platinum Trophy – The Best Sharia Business Unit in Service Excellence For 10 Consecutive Years (2015–2024).
(Left to right) Natasha Damayanti, Channel Experience Management Head, Tiurlan Grace, Regional Transaction Service Head Danamon, and Melissa Marioto, then Acting Service Excellence & Customer Care Head Danamon, received awards at the 22nd Infobank Banking Service Excellence Awards (BSEA) 2025, organized by Infobank Magazine and Marketing Research Indonesia (MRI), on Tuesday (24/06). Danamon received 11 awards across the Conventional Commercial Bank and Sharia Business Unit categories.
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For more information, please contact:
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Matthew Hanzel Corporate Communications Manager PT Bank Danamon Indonesia Tbk Email: matthew.hanzel@danamon.co.id |
Menara Bank Danamon Jl. HR Rasuna Said Blok C No. 10 Kelurahan Karet, Kecamatan Setiabudi Jakarta Selatan 12920, Indonesia
Cellular Phone: Email: hellodanamon@danamon.co.id
The following exchange rates are subject to change without notice. For the latest Currency Info Contact the nearest Danamon branch.
Kurs per 22 July 2025 15:15:02 WIB
| Currency | Buy | Sell |
|---|---|---|
| USDIDR |
16,254
|
16,380
|
| SGDIDR |
12,666
|
12,792
|
| AUDIDR |
10,497
|
10,744
|
| EURIDR |
18,988
|
19,171
|
D-Point is a point reward program for all banking activities conducted by the customer. It is a loyalty program launched by Danamon to reward the customer’s loyalty.
