Program Undian FX Online 2023

Undian FX Online 2023 Program is a program held by PT Bank Danamon Indonesia Tbk (“Bank Danamon”) for New To Bank (“NTB”) customers and Existing Bank Danamon  customers (“Customer”), who did foreign currency transaction (book transfer) through D-Bank PRO from one currency to another, in accordance with the General Terms and Conditions of the Program.

1. Customers meet the Program’s criteria;
2. Download D-Bank PRO application (mobile application) through Playstore (for Android) or App Store (for iPhone)

1. It is mandatory for Customer to understand the characteristics, benefits, risks, fee, and other terms of General Term and Condition’s of the Program by reading this Terms and Conditions.
2. Bank Danamon has the right to reject or cancel the Customer’s participation in this Program if the Customer does not meet the General Terms and Conditions or there is any reason for such rejection or cancellation. 
3. The Customer is fully responsible for all risks of loss, demands, lawsuits, and/or claims regarding the Customer’s participation in this Program. 
4. The Customer is eligible to participate in this Program with the following conditions: 
   • The Customer  is required to do overbooking transaction from Rupiah account to foreign currency account or vice versa under 1 CIF or do transfer from foreign currency account to another currency account under the same recipient name through D-Bank PRO (”Foreign Exchange Transaction”) during the Program Period.
   • The Customer is entitled to obtain 1 (one) drawing ticket for every Foreign Exchange Transaction with minimum transaction amount USD 100 (or equivalent using the prevailing exchange rate at Bank Danamon) and shall apply for  multiple for each transaction.
     The Illustration of drawing ticket calculation is as follows:

     Activity	Number of Drawing Ticket
     Foreign Exchange Transaction equivalent USD  0 – <USD 100	0 (zero) ticket
     Foreign Exchange Transaction equivalent USD 100 – <USD 200	1 (one) ticket
     Foreign Exchange Transaction equivalent USD 200 – <USD 300	2 (two) tickets

   • Drawing tickets that obtained by the Customer will be included to the drawing process if the total amount of Foreign Exchange Transaction conducted by the Customer reach minimum amount of USD 5,000 (or equivalent using the prevailing exchange rate at Bank Danamon) during Program Period.  
   • The number of drawing tickets will be informed periodically to the Customer once every 2 (two) weeks through Bank Danamon's official communication media to the Customer’s WhatsApp number or e-mail address that registered in Bank Danamon’s system.
5. By Customers doing foreign exchange transaction in D-Bank PRO, customer is considered have read, understand, and agreed to join the Program and comply with General Terms and Conditions of the Program. 
6. The Foreign Exchange Transaction that fulfill the criteria of Program shall be included in the Program and this General Terms and Conditions applies to such participation. 
7. The Customer is not charged for any fees regarding the cancellation of Customer’s participation in this Program.
8. The benefit of this Program cannot be combined with other foreign currency programs other of this Program. If customer is the winner of another foreign currency program in Bank Danamon, then customer cannot be the winner in this program.

1. The Customer who already fulfill the General Terms and Conditions is entitled to be included in the drawing process according to the number of drawing tickets obtained by the Customer.
2. The drawing process will be held at the end of Program Period with winner and prize conditions as below: 

   Prizes Type	Winner Quota
   E-Voucher Traveloka equivalent IDR60,000,000 (sixty million rupiah) for each winner	2 (two) winners
   E-Voucher Traveloka equivalent IDR37,000,000 (thirty-seven million rupiah) for each winner	2 (two) winners
   E-Voucher Traveloka equivalent IDR31,000,000 (thirty-one million rupiah) for each winner	2 (two) winners
   15 (fifteen) grams of Gold for each winner	3 (three) winners
   E-Voucher Sodexo equivalent IDR1,000,000 (one million rupiah) for each winner	50 (fifty) winners
   Total Winners	59 (fifty nine) winners

3. The information regarding drawing winner will be announced through Bank Danamon’s official communication media on 9 October 2023. 
4. The participant that has been selected as winner of one prize, is not eligible to win other prize.
5. The prize will be sent to winners no later than 30 business days after the announcement of winner.
6. Prizes in the form of e-voucher Traveloka will be sent to the Customer through Bank Danamon’s official e-mail to customer e-mail address that registered in Bank Danamon’s system. The deadline for e-voucher exchange to travel is following Traveloka policy.
7. Prizes in the form of gold will be sent by Bank Danamon to the winner address that registered in Bank Danamon’s system by Bank Danamon’s official courier partner using insured shipping. 
8. Prizes in the form of Sodexo e-voucher will be sent by Bank Danamon to Customer’s email address that registered in Bank Danamon’s system. The validity period of e-voucher is as as stated in the e-voucher.
9. The Customer is required to update the Customer’s data at Bank Danamon periodically if there is any change of such data, including residential address (address must be fully stated both house number, sub-district, district, province, and postal code), currently active mobile phone number, e-mail address, or any other data.
10. Prizes can’t be exchanged with cash, goods, or any other form, and not transferable. Colors, series, and picture of prizes are adjustable in accordance with available stocks.
11. Drawing prizes are not products of Bank Danamon. Therefore, all queries and information needed in relation with drawing prize must be addressed directly to the prize supplier. The Customer indemnify Bank Danamon from responsibilities related to complaint handling regarding drawing prizes granted to the Customer. 
12. The Customer must check the prize condition before accepted. If the prize accepted by the Customer is in damage/defect condition (which caused by manufacturing process/delivery process), the Customer may report to Bank Danamon no later than 1 (one) working day after the Customer accepted the prize. If the Customer submit complaint beyond this period limit, then the Customer may follow up such matter to the prize supplier.
13. Prize that is failed to be sent to the Customer and is not collected by the Customer within 30 (thirty) calendar days after the winner announcement will be cancelled, so the Customer hereby agrees that the Customer will not have any rights regarding the prize.
14. Prize tax will be paid by Bank Danamon.

1. On 5 June 2023 Customer A conducted Foreign Exchange Transaction with transaction amount equivalent USD 500. Based on that transaction, the Customer is entitled to obtain 5 (five) drawing tickets. 
2. On 27 June 2023 Customer A conducted Foreign Exchange Transaction with transaction amount equivalent USD 3,495. Based on that transaction, the Customer is entitled to obtain 34 (thirty four) drawing tickets.
3. On 14 July 2023 Customer A conducted Foreign Exchange Transaction equivalent USD 699. Based on that transaction, the Customer is entitled to obtain 6 (six) drawing tickets.
4. On 1 August 2023 Customer A conducted Foreign Exchange Transaction with transaction amount equivalent USD 8,649. Based on that transaction, the Customer is entitled to obtain86 (eighty six) drawing tickets.
5. On 4 September 2023 Customer A conducted Foreign Exchange Transaction with transaction amount equivalent USD 11,000. Based on that transaction, the Customer is entitled to obtain 110 (one hundred and ten) drawing tickets.
6. Total amount of Foreign Exchange Transaction conducted by Customer A during Program Period is USD 24,343. Therefore, Customer A is entitled to participate in the winner drawing process with 241 (two hundreds and forty one) drawing tickets.
   

1. The Customer can submit complaint regarding Bank Danamon’s product/services both verbally or written through nearest Bank Danamon branch offices or Hello Danamon (1-500-090) or through email in hellodanamon@danamon.co.id.
2. The procedure regarding Customer Complaint service can be accessed through website https://www.danamon.co.id/id/Personal/Lainnya/Proses-Penanganan-Keluhan-Nasabah.

1. This General Terms and Conditions is an integral part of the General Terms and Conditions for PT Bank Danamon Indonesia Tbk Accounts and Banking Services and the Investment Product General Terms and Conditions. Those terms and conditions are remain valid as long as they are not regulated differently in this General Terms and Conditions.
2. The Customer hereby agrees and admits that Bank Danamon has the right to fix/change/complete this General Terms and Conditions from time to time. Every change/additional point/update of this General Terms and Conditions will be informed through communication media available at Bank Danamon. In terms of benefit change, risk, fee, terms and conditions according to this General Terms and Conditions, Customer has the right to raise an objection in written to Bank Danamon in 30 (thirty) working days after such change beinginformed by Bank Danamon through Bank Danamon communication media. Customer agrees that Customer is deemed to agree for that changes if the Customer did not submit the complaint during that time period. If the Customer disagree on such changes, then the Customer has the right to cancel the Customer’s participation in the Program by completing all Customer’s obligation to Bank Danamon (if any). 
3. The Customer represents that there is no transaction indicated to money laundering crime and/or other prohibited transactions according to the applicable law and regulations in Indonesia.
4. If there is a report regarding scam, fraud indication, and irregular transaction, then Bank Danamon has absolut authority to cancel the transaction, cancel the participation in the Program, and cancel the prize for the concerned Customer.
5. This General Terms and Conditions has been adapted to the provisions of laws and regulations, including the provisions of OJK (Otoritas Jasa Keuangan) regulations.
6. Bank Danamon is licensed and supervised by Otoritas Jasa Keuangan and a member of Lembaga Penjamin Simpanan.
7. This General Terms and Conditions is made in bilingual (in Bahasa Indonesia and English language version). In the event there is different meaning or interpretation between those versions, the Bahasa Indonesia  version shall prevail.