program general terms and conditions (Program General Terms and Conditions) apply to participating Customers in
the QRIS High-End Retail Program (Program) organized by PT Bank Danamon Indonesia Tbk (Bank Danamon).
The Customer hereby agrees and binds himself/herself to all the following
provisions of the Program General Terms and Conditions.
covers the period 25 September 2023 to 29 February 2024 (Program Period).
customers are entitled to participate in this Program:
- Bank Danamon
customers who hold an active Danamon savings account during the Program Period;
who perform transactions as stipulated in the Program General Terms and Conditions;
who have D-Bank PRO; and
- The program
also applies to Bank Danamon employees,
referred to as “Customer”.
- Prior to
Program participation, the Customer is required to read, understand and comply with the
characteristics, benefits, risks, costs and other provisions of the Program and agree to its
General Terms and Conditions.
- Bank Danamon
has the authority to disallow or cancel the Customer's participation in this Program if
he/she fails to comply with its General Terms and Conditions.
- The Customer
bears full responsibility for all risks of loss, demands, lawsuits, and/or claims in
connection with his/her participation and/or cancellation of participation in this
are required to perform QRIS D-Bank PRO payment transactions through the D-Bank PRO
application according to the minimum nominal amount per transaction determined by each of
the participating High-end Retail partner outlets (Coach, Kate Spade, Stuart Weitzman, etc.)
during the Program Period (Transactions).
Customers who perform Transactions in accordance with the provisions stipulated in the
Program General Terms and Conditions during the Program Period, he/she is entitled to
receive a Cashback reward (Cashback Reward) based on the following details:
Once the Cashback Reward has reached the quota as stated above, even prior to the end of the
Program Period, the Customer agrees that he/she will not receive any Cashback
COACH, KATE SPADE and STUART
Program General Terms and Conditions will be updated if there are
25 September 2023 – 29 February
QRIS D-Bank PRO
50 transactions per month
will only receive the reward if they perform QRIS transactions via the D-Bank PRO
application at any High-End Retail partner outlet (Coach, Kate Spade, Stuart Weitzman, etc.)
during the Program Period.
- During the
Program Period, each (single) CIF Customer is entitled to a maximum of 1 (one) Cashback
Reward only per partner per month.
performing transactions in accordance with the Program General Terms and Conditions, the
Customer is deemed to have read, understood and agreed to participate in the Program and
comply with its Terms and Conditions. The transaction serves as valid proof of the
Customer's participation in the Program and his/her agreement to comply with its General
Terms and Conditions.
- The Cashback
Reward will be credited to the Customer's account which was used to perform the transaction
within 4 (four) working days starting from the transaction date.
Nasabah pada Program ini
tidak dipungut biaya dan atas pajak Hadiah akan ditanggung
sepenuhnya oleh Bank
- If the
Customer's account used to perform the transactions is inactive, blocked or has other
similar conditions that hinder crediting of the reward, the Customer hereby acknowledges
forfeiting the Reward.
can submit verbal or written complaints about banking products/services through the nearest
Bank Danamon branch office, Hello Danamon (1-500-090) or via email at
regarding Customer Complaint services can be accessed through the website
- The merchant
products and/or services are entirely the responsibility of the respective merchants, not of
Bank Danamon. If there are problems and/or complaints regarding these products and/or
services, please contact the corresponding merchant directly.
Program’s General Terms and Conditions form an integral part of "General Terms and
Conditions for Bank Danamon Banking Accounts and Services" and "General Terms and Conditions
for D-Bank PRO". The terms and conditions remain in effect as long as these are not
regulated differently in the Program’s General Terms and Conditions.
- The Customer
hereby agrees and acknowledges that Bank Danamon has the right to occasionally
amend/revise/update the Program’s General Terms and Conditions. Any
amendments/revisions/additions to the General Terms and Conditions of this Program will be
notified through the communication media available at Bank Danamon. In the event of changes
in the benefits, risks, costs, terms and conditions based on the Program’s General
Terms and Conditions, the Customer has the right to submit a written objection to Bank
Danamon within 30 (thirty) working days upon notification of the change by Bank Danamon via
its communication media. The Customer agrees his/her acceptance to the change if he/she
fails to file any objection within that period. If a Customer disagrees to the change,
he/she has the right to cancel Program participation by first settling all his/her
obligations to Bank Danamon (if any).
- The Customer
declares that transactions have no indications of money laundering and/or other transactions
that are prohibited under Indonesia’s prevailing laws and regulations.
- If there are
reported indications of fraud, deceit and/or irregularities in transactions, Bank Danamon
has the authority to cancel transactions, Program participation, or issuance of Program
rewards to the corresponding Customer.
Program’s General Terms and Conditions follow provisions of applicable laws and
regulations, including those of the Financial Services Authority.
Danamon, which is licensed and supervised by the Financial Services Authority, is a member
of the Deposit Insurance Corporation.
Customers should take precautions against possible fraud committed by unauthorized individuals acting on behalf
of Bank Danamon who promise rewards in any form. Fraud and other crimes committed by other/third parties
associated with or on behalf of this Program are beyond the authority of Bank Danamon.