Meeting Service Quality and Banking Products Standards
PT Bank Danamon Indonesia, Tbk (Danamon) today announces the extension of ISO 9001:2008 certification from PT SGS Indonesia (SGS Indonesia) for the bank management system for the 20 business units within Danamon, which covers operations, information technology, and retail banking, including Danamon Access Center (DAC) - Danamon’s 24-hour call center service. The ISO 9001:2008 certification for the period of 2012-2015 is the fourth of such certification received by Danamon, following audit surveillance conducted by SGS to assess fulfillment of quality standards required by ISO 9001: 2008. The ISO program intends to standardize a variety of banking products and services to meet customers’ needs and to advocate continuous improvement as well as good corporate governance within a company.
The ISO 9001: 2008 international certificate, which is accredited by United Kingdom Accreditation Services (UKAS), was handed over by Guy Escarfail, President Director, SGS Indonesia, to Henry Ho, President Director, Danamon, in Jakarta, witnessed by members of Danamon’s management.
“Since 2003, Danamon has consistently received the ISO 9001:2008 certificate for a variety of its banking processes and operational activities. We continuously adopt standardization, accountability, and sustainable improvement in our banking operations, products, and services. We are confident that, with this international certification, customers’ trust and convenience in performing transactions at Danamon will increase,” said Henry Ho, President Director of Danamon.
The implementation of ISO 9001:2008 is a form of Danamon’s commitment in an effort to meet customers’ satisfaction, produce quality resources, set up systems and procedures, and ensure quality in carrying out operational activities.
“This is not the end of a journey; it’s the beginning of a journey and we should use this as a baseline to continuously improve our quality.” said Henry Ho
PT Bank Danamon Indonesia Tbk. was established in 1956 and as of March 31, 2012 operates over 3,100 branches and points of sales, including its Danamon Simpan Pinjam (DSP) and Syariah units as well as its subsidiaries branches. As of March 31, 2012 Danamon provides its customers with access to over 30,000 ATMs, including through its association with ATM Bersama and ALTO, in all 33 provinces in Indonesia.
Danamon was recently awarded as Indonesian Bank Loyalty Champion 2012 from Infobank and Markplus Insight in the conventional bank with more than Rp 75 trillion in assets category. Danamon also received Indonesia Brand Champion 2012 and Indonesia Service to Care Champion 2012 awards from Marketers and Markplus Insight in the conventional bank with more than Rp75 trillion in assets category. Last year, Danamon placed third in the 2011 Annual Report Award (ARA) for the listed financial institution category.
From international institutions, Danamon received “Gold Award 2011” under category of Best Core Banking System Initiative, in the Asian Banking & Finance Banking Retail Awards 2011, hosted by Asian Banking & Finance Magazine (ABF).
Danamon is the sole issuer and acquirer of American Express® cards in Indonesia under an independent operator agreement which allows it to issue American Express cards to individual and corporate clients. Danamon is also the only bank which provides services to local merchants who accept American Express Cards and for signing up new merchant partners in Indonesia. Danamon is also the sole license holder of Manchester United cards in Indonesia, allowing the Bank to issue Manchester United ATM/Debit cards and credit cards.
PT Adira Dinamika Multi Finance Tbk (Adira), the automotive financing subsidiary of Danamon, operates an extensive branch network in more than 260 cities in Indonesia.
As of March 31, 2012, Danamon was 67.37% owned by Asia Financial (Indonesia) Pte. Ltd. and 32.63% by the public. On April 2, 2012, Danamon has been informed by Fullerton Financial Holdings Pte. Ltd., that it has entered into a share purchase agreement with DBS Group Holdings to sell its interest in the whole of the issued share capital of Asia Financial (Indonesia) Pte. Ltd. to DBS. The transaction is subject to the approvals, among others, of DBS shareholders and regulators in Singapore and Indonesia, including Bank Indonesia.
About PT SGS Indonesia:
PT SGS Indonesia is present in 1995 with the name of SGS ICS Indonesia which has activities in the field of Systems and Services Certification.
Currently Certification Systems and Services division is the largest certification bodies in Indonesia and is committed to implementing the certification of international standards such as ISO 900I:2008, ISO 14001 : 2004, OHSAS 18001:2007, ISO/TS 16949:2009, ISO 27001, SO 20000, ISO 31000 Risk Management, BCMS (Business Continuty Management System), ISO 22000, FSSC 22000, HACCP, BRC, IFS, COC, and GMP.
PT SGS Indonesia has issued over 2,500 certificates for Managerial System and continues to grow every year. Our client in Indonesia is the leader in similar industries, such as Bank Danamon, Bank Central Asia, Bank Mandiri, Holcim, Indofood, Semen Gresik, Force Motors, Astra Honda Motor, Krakatau Steel, Indah Kiat Group, Freeport Indonesia, Telekomunikasi Indonesia (Telkom), University of Bina Nusantara, Danone Group, Aqua Golden Mississippi, and Kimia Farma.
PT SGS Indonesia is currently able to provide a certificate of accreditation from 42 countries and has been accredited by KAN (National Accreditation Committee).
For SGS Certificate System and Services in the world have issued over 100,000 accredited certificates in the international community, including global players such as British Airways, Qantas, IBM, Canon, Hewlett-Packard, Netsle, ABB, The Walt Disney Company, Sony, Unilever, and Coca Cola.