Complements Danamon’s Alternative Channels; Provides Mobile Banking Services with Full Fledged Branch Features
PT Bank Danamon Indonesia, Tbk (Danamon) today launched a mobile branch service, the newest alternative channel that allows the bank to physically reach out customers in Jakarta, Bogor, Depok, Tangerang, and Bekasi (Greater Jakarta Area). Danamon’s first mobile branch, launched in Jakarta today, is a pilot project that will be implemented in other big cities. Designed and equipped with the latest technologies, Danamon mobile branch provides features that are normally found on full-fledged branches, including customer service, tellers, security, and a branch service manager as well as an ATM machine and internet banking station.
The introduction of the mobile branch adds to the list of Danamon’s alternative channels, complementing the bank’s network of 523 conventional branches around Indonesia. Michellina Triwardhany, Danamon Consumer Banking Director, said, “This mobile branch is the latest service innovation from Danamon, in line with our commitment to provide convenience to customers and non-customers alike. The mobile branch launched today features the same services that are available in normal branches. We hope that the innovations in products and services that we continue to undertake, such as internet banking and mobile banking that we launched earlier, can give added values, and Danamon can always become your bank,” said Michellina Triwardhany.
The banking transactions that can be conducted within the mobile branch include, among others, cash deposit and withdrawals, opening new deposit and savings accounts, check cashing, transfers through LLG and RTGS, housing loans and credit card applications, Western Union service, and others.
Danamon is confident that this mobile branch is the appropriate service solution that can meet the needs of today’s highly mobile customers, giving them the convenience offered by full fledged branches, without the need to visit them.
PT Bank Danamon Indonesia Tbk. was established in 1956 and as of March 31, 2012 operates over 3,100 branches and points of sales, including its Danamon Simpan Pinjam (DSP) and Syariah units as well as its subsidiaries branches. As of March 31, 2012 Danamon provides its customers with access to over 30,000 ATMs, including through its association with ATM Bersama and ALTO, in all 33 provinces in Indonesia.
Danamon was recently awarded as Indonesian Bank Loyalty Champion 2012 from Infobank and Markplus Insight in the conventional bank with more than Rp 75 trillion in assets category. Danamon also received Indonesia Brand Champion 2012 and Indonesia Service to Care Champion 2012 awards from Marketers and Markplus Insight in the conventional bank with more than Rp75 trillion in assets category. Last year, Danamon placed third in the 2011 Annual Report Award (ARA) for the listed financial institution category.
From international institutions, Danamon received “Gold Award 2011” under category of Best Core Banking System Initiative, in the Asian Banking & Finance Banking Retail Awards 2011, hosted by Asian Banking & Finance Magazine (ABF).
Danamon is the sole issuer and acquirer of American Express® cards in Indonesia under an independent operator agreement which allows it to issue American Express cards to individual and corporate clients. Danamon is also the only bank which provides services to local merchants who accept American Express Cards and for signing up new merchant partners in Indonesia. Danamon is also the sole license holder of Manchester United cards in Indonesia, allowing the Bank to issue Manchester United ATM/Debit cards and credit cards.
PT Adira Dinamika Multi Finance Tbk (Adira), the automotive financing subsidiary of Danamon, operates an extensive branch network in more than 260 cities in Indonesia.
As of March 31, 2012, Danamon was 67.37% owned by Asia Financial (Indonesia) Pte. Ltd. and 32.63% by the public. On April 2, 2012, Danamon has been informed by Fullerton Financial Holdings Pte. Ltd., that it has entered into a share purchase agreement with DBS Group Holdings to sell its interest in the whole of the issued share capital of Asia Financial (Indonesia) Pte. Ltd. to DBS. The transaction is subject to the approvals, among others, of DBS shareholders and regulators in Singapore and Indonesia, including Bank Indonesia.